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Sewell BMW MINI of Plano
Plano, TX
928 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 18 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 928 reviews
June 11, 2017
Good Experience! Purchased a CPO 528i with Selwyn Harris. Great experience with a no pushy environment. From walking the lot to the documents to the trade in good te Purchased a CPO 528i with Selwyn Harris. Great experience with a no pushy environment. From walking the lot to the documents to the trade in good team environment and willingness to get you where you need to be. More
by Michael999
Employees Worked With
Selwyn Harris
June 10, 2017
Classic BMW of Plano Tx My experience and service was phenomenal from the point of entry to the final procedures of purchase. A total difference in service was noticed right My experience and service was phenomenal from the point of entry to the final procedures of purchase. A total difference in service was noticed right away compared to BMW Of Dallas of which I previously visited. Every contact of the team starting with pre-owned salesmen(John Brunson), fianance(Joe Verhey), Service(Doug and Ben G), all the way to the GM John Koebell was a breath of fresh air in the nerve racking car buying process. Would recommend this dealership to all others before any other authorized BMW dealer, and I myself will be back in due time to experience this exceptional service all over again in the near future. More
by Darius21
Employees Worked With
John Brunson, Joe Verhey, Doug Robbins, Ben Guiette, John Kobbels
May 28, 2017
Great service! Great car! Milaad was recommended by a colleague of mine. He provided me great info and kept in touch with me. Even when I showed up without an appointment, h Milaad was recommended by a colleague of mine. He provided me great info and kept in touch with me. Even when I showed up without an appointment, he still made sure my needs were met. When I decided to buy the car I wanted, he made it happen easily and quickly More
by Spartans71
Employees Worked With
Milaad Nideri
May 18, 2017
Great experience! Go to Michael Snyder at Classic BMW if you are in the market for pre-owned vehicle. Michael is by far the most knowledgeable and helpful Sales Adviso Go to Michael Snyder at Classic BMW if you are in the market for pre-owned vehicle. Michael is by far the most knowledgeable and helpful Sales Advisor. He did an excellent job for me and I highly recommend him! Don't waste your time at other places, go see Michael. More
by BMW enthusiast
Employees Worked With
Michael Snyder
May 17, 2017
Purchase of a Certified Pre-Owned Recently purchased a CPO from Classic via salesperson Bob Cawthon. Can't say enough about Bob; from his professionalism, to his product knowledge. Recently purchased a CPO from Classic via salesperson Bob Cawthon. Can't say enough about Bob; from his professionalism, to his product knowledge. Attentive to my needs, non-pushy, and just a gentleman and pleasure to work with. Would recommend him with highest marks and zero reservation. Amanda Malchi was equally great on the financing side! Great dealership! More
by pje610
Employees Worked With
Bob Cawthon, Amanda Malchi
May 17, 2017
EXCELLENT customer service experience (and a great car!) I had the most positive experience with Bob Cawthon at Class BMW Plano. If you're in the market for your next vehicle, 1st go with a BMW and 2nd go wi I had the most positive experience with Bob Cawthon at Class BMW Plano. If you're in the market for your next vehicle, 1st go with a BMW and 2nd go with Bob Cawthon. His years of service, coupled with his kind customer service make the car-buying-experience positive! Bob will not twist your arm or pressure you one bit. Rather, he'll help you find the car that best fits your needs and you'll drive off the lot far more excited than when you pulled on. Bob went above and beyond in his customer service. BMW of Plano is fortunate to have him on their team. Thank you! More
by Mo
Employees Worked With
Bob Cawthon
May 10, 2017
Recent purchase of vehicle Superb customer service, I will be a return customer! John Brunson assisted me in the purchase of my vehicle, he's an asset to the company and a true Superb customer service, I will be a return customer! John Brunson assisted me in the purchase of my vehicle, he's an asset to the company and a true professional. My wife purchased a vehicle from this dealership in 2013, and now I've made a purchase, both experiences very satisfactory. More
by DHolland86
Employees Worked With
John Brunson
May 07, 2017
Love my BMW I recently purchased a BMW convertible from Pedro Gutierrez. Pedro was fantastic to work with and I highly recommend him to anyone visiting this deale I recently purchased a BMW convertible from Pedro Gutierrez. Pedro was fantastic to work with and I highly recommend him to anyone visiting this dealership. He was very patient with all of my concerns and made the process very easy. Great customer service. More
by Wendy23
Employees Worked With
Pedro Gutierrez
May 04, 2017
Amazing service and generous dealership This dealership is amazing. First off, they generously donated a $16,000 credit to any new car to the scholarship fund of a local Catholic high schoo This dealership is amazing. First off, they generously donated a $16,000 credit to any new car to the scholarship fund of a local Catholic high school. I was the purchaser of that generous donation and got to shop for a new BMW at Classic. They were up front, straight forwarded and treated us with excellent customer service. We got our daughter a new car for her 16th birthday and Jim Francis programmed it with all the safety bells and whistles and put everything in place for her. I highly recommend this dealership for its generosity and smooth purchasing experience. More
by mmmm
Employees Worked With
Jim Francis
April 28, 2017
Poor Service Department I cannot speak on the sales department here but the Service Department here is unacceptable. Took my car in while its still under warranty for a few s I cannot speak on the sales department here but the Service Department here is unacceptable. Took my car in while its still under warranty for a few suspicions of some issues, I spoke with my service advisor Randy Deskcamp upon arrival and he was very pleasant and helpful until he called to go over the 5 complaints about my vehicle. He starts off with listing maintenance intervals that are currently due, I explained to him that Bimmers Only was quoting me half the price to replace the spark plugs and asked if they could be a little more competitive on the price for me to allow them to do it at Classic BMW he declined and told me they offer loaner cars here so they cannot offer a lower price. His whole attitude changed after this as if he was angry that I did not want the maintenance done at BMW, he goes over the rest of the issues I thought I may have had and explains that the car is in perfect condition and that there were no issues found. I then ask him about the passanger restraint malfunction I had complained about initially with the other items and he tells me that I will need to pay another $163 diagnostic fee. I told him I was not paying an additional diagnostic fee and that I told him this was an issue I told him to have checked along with the others. he refuses and tells me that the mechanic has already spent 2 hours reviewing my other 4 issues I thought I had and that I would have to pay for another $163 to have this issue they left off checked out. When I asked to speak with the service manager about this he then tells me "oh I am so sorry I didn't see on the paper the mechanic did check that too and we are going to order parts to replace no worries" seems to me like hes trying to make an extra commission and not repair my vehicle as they make more money from maintenance service rather than repairs. When I go to pick up my vehicle (which was a week later because their machines were down) he informs me that the repairs had been completed and that I only owe them $163 diagnostic fee. Now being that they diagnosed my vehicle made repairs and were paid by the warranty for the repairs I could not fathom why I was being charged for a diagnostic fee especially after making roughly $3k for doing the repairs here this guy Randy Deskcamp is again trying to nickel and dime me unjustifiably. My experience in have car repairs at other BMW dealerships is that if you have your car checked out for possible and they find no issues to repair or if you choose not to have repairs done then you are responsible for the diagnostic fees, If issues are found and repaired then the diagnostic feee is waived or applied towards the repairs. This is the second time he tried to have me pay for a diagnostic fee without justification other than he kept saying "my technician spent 2 hours checking other things on your car too" again I asked to speak to his manager and then what do you know he again retracts the extra fee he is trying to collect from me. At this point he is angry and being very rude towards me and tell me "you don't bring your car back here we don't want to do business with you anymore" I simply said ok at this point and take my vehicle home because I am done talking with someone like this making money off of me to be treated this way and I intend on contacting BMW USA about this but I am giving the general manger a chance to contact me and make this right. I cannot understand how you treat someone your making thousands of dollars off of and have the potential to make thousands more from future repairs on my vehicles warranty.... would definitely never take my vehicle there for repairs again even if they are convenient to where I live, there are other certified BMW repair shops in the DFW area and are half the cost of the same work done at the dealer without the rudeness and deceiving actions of the service advisors trying to make extra commission. More
by cal23556
Employees Worked With
Randy Desktop
