Sewell BMW MINI of Plano

I switched back to a BMW and love my car Classic is always wonderful to us! We have bought 8 cars from them and have always been treated so well. We will be customers for life!! Classic is always wonderful to us! We have bought 8 cars from them and have always been treated so well. We will be customers for life!! More

Great Car Buying Experience We went to Classic BMW to buy a certified pre-owned vehicle (first time). Michael Snyder made sure we found the right car. In fact, he made the whole We went to Classic BMW to buy a certified pre-owned vehicle (first time). Michael Snyder made sure we found the right car. In fact, he made the whole process so easy and comfortable, that we bought two cars. We would definitely recommend Classic BMW and Michael Snyder to anyone in NTX looking to buy a BMW. More

We had a wonderful experience buying my new BMW X3 M40 from Robin McCormick At Classic BMW. He made the car buying process so easy and comfortable. We would highly recommend him for your car buying need from Robin McCormick At Classic BMW. He made the car buying process so easy and comfortable. We would highly recommend him for your car buying needs. More

Service Repair Excellent service from beginning to end. Chip K is great and seems care my vehicle is repaired correctly. He explained what it needed and gave options Excellent service from beginning to end. Chip K is great and seems care my vehicle is repaired correctly. He explained what it needed and gave options for repairs. I appreciate all he and Classic BMW does for me. More

I took my car to Chip Koestler at Classic BMW to have my car detailed. My son had gotten sick, and matter how hard I tried, I could not get rid of the odor. When I picked my car up from Chip, it was like i car detailed. My son had gotten sick, and matter how hard I tried, I could not get rid of the odor. When I picked my car up from Chip, it was like it was brand new again (new car smell and everything). It’s now been a couple weeks, and my car still smells and looks great. Not only did he get it cleaned, but he was In constant contact keeping me updated on the status. Superior customer service! More

Another great experience with Robin McCormick at Classic BMW Just picked up my second BMW from Classic BMW. I worked with Robin McCormick on both transactions. Robin makes the process simple and seamless. Rob Just picked up my second BMW from Classic BMW. I worked with Robin McCormick on both transactions. Robin makes the process simple and seamless. Robin spent more time teaching me the new technology in the car than we spent on the transaction. Incredible experience procuring my new toy! More

Robin McCormick is the best client Advisor at Classic BMW. in my opinion. He takes good care of the customer. Works hard for the customer. BMW. in my opinion. He takes good care of the customer. Works hard for the customer. More

Very satisfied Very easy to work with this dealership and there is no pressure. The car is amazing and so were everyone from the salesperson, finance manager, and t Very easy to work with this dealership and there is no pressure. The car is amazing and so were everyone from the salesperson, finance manager, and tech guy that showed me the bells and whistles on my new car. More

Excellent I was looking at a vehicle to test drive. Alex Miles, John Kobell, and their team at Classic made sure I was taken care of. Alex and John explained th I was looking at a vehicle to test drive. Alex Miles, John Kobell, and their team at Classic made sure I was taken care of. Alex and John explained the features of the vehicle. I also was getting my BMW serviced at the same time. David Adamcik was the service advisor we did work with, he was knowledgeable, professional, and very kind. He gave us an estimate as to when the vehicle would be ready, and he broke that estimate in half, instead of taking a day, it took them only 4 hours. I will be returning again to Classic for service to my BMW or to look at a new BMW. More

Employee Yelled and Berated me on Sales Floor!!!!!!!!!!!!!!! I am very disappointed and quite frankly shocked that I was yelled at on the sales floor by Byron Gabriel (Service Drive Manager, Classic BMW, Plano, I am very disappointed and quite frankly shocked that I was yelled at on the sales floor by Byron Gabriel (Service Drive Manager, Classic BMW, Plano, Texas).  I have been a BMW customer for years and my family has been buying them for 10+years.  I went in for a routine wheel alignment and it was only half completed as their was an issue with the left front camber.  When I questioned Byron why they would even attempt to align my car knowing that I would have to align it another time once I fixed the issue privately he began to raise his voice and yell "Did We cause this damage?" I then asked him if he could lower his tone but he began to yell louder accusing me of wanting free service when I was in the act of paying at the front desk.  Never in my wildest dreams would I think a luxury vehicle dealership would provide that kind of service.  There were numerous employees and customers waiting for their vehicle to be serviced or newly purchased watching him get really aggressive and yell "you can pay up!" as I took my card to pay at the front desk.   Bullying longtime customers into paying and then ridiculing them as they pay in front of other patrons.  What kind of customer service is that? To be completely honest I don't think I ever want to buy another BMW again. Dealership looks nice from the outside but would advise to purchase and service far from this place. More