Sewell BMW MINI of Plano

Wanted to recognize Jeff Daggon in the service center at Classic BMW in Plano, Texas. Jeff did a great job taking good care of my BMW. Classic BMW in Plano, Texas. Jeff did a great job taking good care of my BMW. More

Robin did a great job assisting me and made the entire process as simple as could be in ordering my new X5. He took the time to show me different colors and trim options in person so I could spec just the process as simple as could be in ordering my new X5. He took the time to show me different colors and trim options in person so I could spec just the right one. Will definitely only want to deal with him for all my future BMW needs. It is just a great dealership in general. More

David Adamcik at Classic BMW is outstanding in the service he provides. Service updates are given in a timely manner and he always ensures kindness and professionalism. David has been my Service Advis service he provides. Service updates are given in a timely manner and he always ensures kindness and professionalism. David has been my Service Advisor for over 10 years, he knows the BMW products and is willing to detail and explain any questions I may have, David is the best! More

Hands down the worst customer experience I have ever had at a dealership on two separate occasions. I went to Classic BMW 4 years ago to look at a new vehicle. The sales person at that time seemed very disi at a dealership on two separate occasions. I went to Classic BMW 4 years ago to look at a new vehicle. The sales person at that time seemed very disinterested in me and my business so I left and purchased a new vehicle elsewhere, blowing off the Classic BMW experience as a one-off. Fast forward to yesterday (4/24/21) and I decided to give Classic BMW another shot while shopping for a used vehicle. I once again received a sales person who was just going through the motions, where I felt I was interrupting her day by trying to look at a vehicle. Did a test drive and started negotiations on an 2020 X5. We reached the point in the car buying process where the sales manager is involved and I began working directly with her to finalize the deal. At this point, they tell me someone else has come in and is now interested in the same vehicle but that I was first, so no worries. I tell the manager I want to go out one last time to look the vehicle over while she works the numbers based on my feedback. I mention that we are very close to an agreement as I go check the car again (with the keys in hand). When I return to the office, the sales manager comes in and says, "Sorry, the other people are buying this car. Have a nice day." And that was it.... she walked away and the original sales person never came back. Not offering to look at another vehicle or anything at all, I left completely shocked. Not only did they not honor the fact that we were working a deal first while selling the car to another party behind my back, but then they just let me leave without trying to help me with another vehicle or offering anything. I've purchased many vehicles and usually you don't want a customer to leave but I guess Classic is doing so well they don't need customers nor customer service. So off I went to another dealership in Grapevine where I received the polar opposite experience (without even buying a car that day). I don't know what levels of training are done at Classic, but I seriously would consider some refreshers in customer service and sales 101. Maybe call BMW of Grapevine and ask the what training they provide. Actually, any dealership I've worked with has been better... Classic BMW, you've lost my business twice as well as my family which has leased 2 vehicles from you in the past. One lease is coming up soon and I've convinced them to shop at any other dealership other than Classic BMW. For anyone looking for a new or used BMW, I highly suggest you take the time to look elsewhere. I guarantee you will get a better experience. After all, why should you have a horrible experience when spending the time and money it takes to make a big purchase? More

Pedro was professional, knowledgeable, and friendly. Great experience working with him. Ok ok ok ok ok ok ok ok ok ok ok ok ok ok Great experience working with him. Ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

I am the owner of bmw and I have encountered many problems and need bmw service staff to help me. I am a foreigner, my English is not good, but Cody Garcia helped me. He is a very good and profession problems and need bmw service staff to help me. I am a foreigner, my English is not good, but Cody Garcia helped me. He is a very good and professional service staff, very good attitude, very patient to help and answer questions, he will update the progress to customers every day And report. Make people trustworthy! So I recommend Cody Garcia to everyone! An excellent bmw classic employee. More

Robin McCormick recently helped my wife and I order and lease a new BMW X4. Robin was excellent to work with. We have purchased/leased several BMW autos from Classic BMW. The service department has always lease a new BMW X4. Robin was excellent to work with. We have purchased/leased several BMW autos from Classic BMW. The service department has always been very responsive and helpful. More

Just wanted to give a big thanks to Classic BMW service center in Plano, TX. The service I received was top notch and my service advisor Jeff Daggon was great. center in Plano, TX. The service I received was top notch and my service advisor Jeff Daggon was great. More

Great experience at Classic working with my advisor Jeremy Garber. My M2 was serviced quickly and I was updated consistently on the status. Definitely recommend him and this dealership if you’re gettin Jeremy Garber. My M2 was serviced quickly and I was updated consistently on the status. Definitely recommend him and this dealership if you’re gettin service done. More

Very smooth procedure to trade in and get a car leased. Pedro G is very helpful and being honest for the whole progress. With his over 10 yrs experience, we are very satisfied with this purchase. Olivia Pedro G is very helpful and being honest for the whole progress. With his over 10 yrs experience, we are very satisfied with this purchase. Olivia is also very helpful to provide us professional advises. More