Sewell BMW MINI of Plano

I had an exceptional experience with Gavin S. and the team at Sewell BMW of Plano. They went above and beyond to ensure I ended up with the perfect car, showing incredible patience and flexibilit and the team at Sewell BMW of Plano. They went above and beyond to ensure I ended up with the perfect car, showing incredible patience and flexibility throughout the process. Their dedication to customer satisfaction was truly outstanding. Highly recommend! More

Sewell BMW of Plano has the slowest service center of all time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I would not recommend having your car repaired here, as a result. More

I had reached out to Sewell BMW of Plano initially inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web i inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web inquiry; I was not expecting anyone to reply back to me until the next day. Brad scheduled an appointment to go in that Saturday morning and he greeted us then and began to get my trade evaluated. Brad was working with another customer when I came in, but he very nicely got Mr. Alex Goltz to help us. Alex was nothing short of amazing and awesome! Alex was extremely patient, he showed us the Acura TLX Type-S PMC edition that I had inquired about and let us drive a couple BMW M340i that I was curious in test driving. One of the M340i I test drove, really impressed me and we decided to move forward with the transaction. Alex was extremely patient, professional and took the time to explain every little detail of the transaction, Carfax, details and features of the vehicle. Our vehicle wasn’t quite ready by the time we finalized all of our paperwork; however, Alex got us in a rental and personally drove about an hour to get the car delivered to me at my home the next business day; then spent more time setting all of the infotainment settings with me and showed me every single feature that the car has. Really spectacular customer service by Alex and the Sewell team. This was my first time purchasing at Sewell BMW of Plano and definitely will not be my last. More

Dishonest sales practices. Car was sold without giving customer a chance to purchase. No follow up by sales. Promised something and never delivered on promise. Not favorable ex Car was sold without giving customer a chance to purchase. No follow up by sales. Promised something and never delivered on promise. Not favorable experiences with sales on multiple trips in past year. Too many disappointments, time leave an honest review. More

We do service and get our car washes here. Service is always great. They go above and beyond to make you feel welcomed. Service is always great. They go above and beyond to make you feel welcomed. More

Extremely disappointed with service at this dealership. I have been a customer for my 5 series since it was Classic BMW. I have not been impressed with Sewell management since they took over, but my recent I have been a customer for my 5 series since it was Classic BMW. I have not been impressed with Sewell management since they took over, but my recent experience when I took my X7 in was extremely frustrating. Took my car in for a brake flush service and some warranty related work. Took me 13 days to get my car back. I would also be extremely wary of these folk taking your vehicle out for joy rides. My car was taken out twice in the 13 days it was there- The second time was when I was told the car was ready, only to find out that the warranty work on the 3rd row seats was never completed. The car was literally taken on DNT for 9 miles for what I consider a joy ride, just 15 minutes after I left it there for work on the 3rd row seats. Toll charges billed as well as screen shots from my trips in the myBMW app available as proof. Was told my car needed an alignment but the car didn't have any issues prior to my service visit and I am concerned them taking my car out ended up causing more damage to my vehicle there by now needing an alignment. They also damaged my window and was told it would be replaced but then they tried to charge me $740 for the replacement. Thankfully this was taken off once I explained what had transpired. I prepaid 3 years for oil changes for my 5 series but after this experience, this location does not inspire too much confidence and this will be the last time I take either of my vehicles here for service. More

Great experience with this dealership. I purchased the car remotely from Massachusetts. Steve Cauthon was great to work with. Straightforward and responsive. Also, the dealership did not I purchased the car remotely from Massachusetts. Steve Cauthon was great to work with. Straightforward and responsive. Also, the dealership did not try to add on any junk fees or unwanted packages. This was the easiest car buying experience I have had. I highly recommend Steve and Sewell. More

Loved me experience here, and Jeff Singer was an amazing salesperson!! So happy with my purchase, how he detailed my car to ready it for my pick up (looked like new! But 3 yrs old) and his follow through on salesperson!! So happy with my purchase, how he detailed my car to ready it for my pick up (looked like new! But 3 yrs old) and his follow through on all things. More

First, let me say that I have been a Sewell customer since the mid 90s, buying Lexus and Cadillac. This purchase was my second BMW, and it was a used 2024 BMW 530i with only 540 miles on the odometer. since the mid 90s, buying Lexus and Cadillac. This purchase was my second BMW, and it was a used 2024 BMW 530i with only 540 miles on the odometer. The Sewell brand has always been #1 in my book. No upselling or pressure. No gimmicks. These are things I appreciate. So, after looking online at their inventory, I was contacted via email by Jenna Hart. I went to the dealership, took a look at the car, and decided to buy it that day. However, I was going out of town for a week and they were nice enough to hold it for me. After the paperwork and signatures, Ms. Hart took a long time to show my spouse all of the vehicle "gizmos". Her patience with my spouse was great, and I think that she would have spent all day if necessary to make her feel comfortable with the car. More