Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Service Chevrolet Cadillac
Lafayette, LA
26 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 26 reviews
June 17, 2023
Dear Service Chevrolet Cadillac, I wanted to express my heartfelt gratitude for the outstanding service provided by your team during our recent trip. When our car broke down on I-10, you were true lifes my heartfelt gratitude for the outstanding service provided by your team during our recent trip. When our car broke down on I-10, you were true lifesavers. Oran Laughlin's prompt response and the efficient assistance of the Chevrolet team were commendable. From promptly towing our car to providing us with a ride to the dealership, you ensured our safety and convenience. It was a huge relief to have your support during such a challenging situation. I was thoroughly impressed by your team's dedication in fixing our car. Special thanks to Candace Rocca, Roderick Dugas, and Nick Delhomme, who were outstanding. The next morning, they worked diligently to get us back on the road. Thanks to their expertise and swift action, we were able to continue our vacation to Disney World without any further disruptions. I cannot thank you enough for the exceptional service we received. The professionalism, kindness, and efficiency displayed by your entire team were remarkable. You turned what could have been a stressful experience into a positive one, and for that, I am immensely grateful. I highly recommend Service Chevrolet Cadillac to anyone in need of reliable assistance. Your outstanding service and commitment to customer satisfaction are truly exceptional. Thank you for going above and beyond to ensure our safety and enjoyment during our trip. With sincere appreciation, Kevin Stallings More
by kwstallings
Employees Worked With
Oran Laughlin
April 26, 2023
They are not honest in sales and definitely not in service. Went for a diagnostic because my car wouldn't start last week. They were closed and said they couldnt check it until today. Did a diagnostic service. Went for a diagnostic because my car wouldn't start last week. They were closed and said they couldnt check it until today. Did a diagnostic and said it was the same replacement Aldelco battery they had in the car when I purchased it. Autozone and other places said the battery is fine. More
by Kimberly
Employees Worked With
Bob Trahan Service Department
July 31, 2020
top reasons to buy from service chevrolet ADP (additional dealer profit) is hidden in the service department. when you read the name on the sign, it will be the last time you see SERVICE u ADP (additional dealer profit) is hidden in the service department. when you read the name on the sign, it will be the last time you see SERVICE until you leave the lot. "our service department makes Aluminum siding sales men look honest" remember when you father told you, "if you have to tell someone you are honest, you aren't well their name starts with, 'Service' and what your father told you still applies Mr. Babineaux (the Service Manager), this is Mr. Stelly (the Operations Manger) Mr. Stelly, Mr. Babineaux doesn't think you are his boss. Of course he also thinks that vehicles come to the holding area an break themselves. our motto: if it wasn't broken when you dropped it off and it wasn't broken when we inspected it just leave it overnight and we can fix that stuff that wasn't broken we will put it in the shop and break it for you. yes I rated price at 5 stars, they did not charge me a thing to break the parts that were working when we brought it in. where else can you buy the extended service plan get free oil changes and spend $4,000+ to replace the shocks that were working when you dropped it off More
by dirtroad
Employees Worked With
Jerome Babineaux
July 17, 2015
Great buying experience Was treated like a customer should who is trying to buy a new vehicle. Had a terrible experience at another dealership and almost gave up looking. So Was treated like a customer should who is trying to buy a new vehicle. Had a terrible experience at another dealership and almost gave up looking. So glad I went try Service Chevrolet More
by cuzzyn
Employees Worked With
Big Luke , Greg Ditoro
April 15, 2015
Oil change - really? Leave it all day I have purchased 3 trucks with the last one listing at $52k 1500 LTZ. But when I go for service, it doesn't matter who the service writer is, I am jus I have purchased 3 trucks with the last one listing at $52k 1500 LTZ. But when I go for service, it doesn't matter who the service writer is, I am just another number. No personality, no promises, have to leave it. Then have to call to find out it's done. I would rather pay for oil change and tire rotation even though it's free with my $52K truck. Next truck will be a Ford...... More
by Doug0761
Employees Worked With
Several
