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1,036 Reviews of Serra Volkswagen - Service Center
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Verified Customer
December 05, 2024
Joe in the Serra Volkswagen service center is a 10/10 employee. Our experience with Joe has made us Serra customers for life. employee. Our experience with Joe has made us Serra customers for life. More
by bprice
December 04, 2024
All personnel at Serra Volkswagen were caring, knowledgeable professionals. I would highly recommend Serra Volkswagen for car care and service. knowledgeable professionals. I would highly recommend Serra Volkswagen for car care and service. More
by ennis_t
December 04, 2024
When I arrived the staff was confused and rude. The appointment scheduler put the wrong info in after speaking with me twice within 2 weeks prior to the appointment. Again, my appointment was sche The appointment scheduler put the wrong info in after speaking with me twice within 2 weeks prior to the appointment. Again, my appointment was scheduled two weeks in advance, When I arrived I was told they didn’t have my part and I don’t live close! Finally after having to get upset with them, I was told they did have my part which was simply a replacement bulb for my headlight. Then the tech came in and told me it was already working like I didn’t know what I was talking about! Turns out he was looking at the wrong side. They were still determined to make me feel stupid like it was working, but I am a 55 yr old grown woman who knows the difference between a light working and a light being out! I don’t just give money away for nothing! If it was working, why was I charged? They had the worst attitude! Customers were complaining about being there for over two hours just for an oil change! And they weren’t super busy!!! The music coming from the bay was extremely loud. When I commented on it the guy at the desk said as long as they’re getting the work done. How the customers felt was of no concern. More
by fowlercassondra
Employees Worked With
Other Employees :
If Amanda was the Caucasian girl then that’s her rating. I think the heavy set gentleman was Jo.
December 04, 2024
Very friendly and smart staff. They took me on time and finished early. Thank you! They took me on time and finished early. Thank you! More
by steveashlee
December 04, 2024
Always interested in are you satisfied with the services that you are having done to your car. Is there anything that they can help you with. that you are having done to your car. Is there anything that they can help you with. More
by EDRICDVS
Employees Worked With
November 28, 2024
OMG where do i start i just love Serra everybody is so nice and professional Answer all my questions I especially want to give a shout out to my salesman Angel my family and I really appreciate you Angel nice and professional Answer all my questions I especially want to give a shout out to my salesman Angel my family and I really appreciate you Angel you're definitely a blessing and also have the right name (Angel) we are definitely graceful for you. So to anyone that's looking forward to buying a car definitely go to Serra especially Volkswagen. I really appreciate you guys at Serra Volkswagen you ALL definitely deserve your 💐 Love and Peace More
by Devin
November 27, 2024
My appointment was at 8 am but they didn’t open until like 8:10-8:15, they should be there by 7:30 to get everything opened before the first appointment like 8:10-8:15, they should be there by 7:30 to get everything opened before the first appointment More
by jace5bray2
