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1,055 Reviews of Serra Volkswagen - Service Center
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February 12, 2025
Great customer service and listen to your questions u ask them. Knowledgeable about the service it self them. Knowledgeable about the service it self More
by aishaknox1978
Verified CustomerEmployees Worked With
February 08, 2025
Horrible communication on the status of the vehicle. I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then that the technician had a family emergency. More
by melissam_buckalew
Employees Worked With
I don’t know who I worked with
February 07, 2025
Only problem was they scheduled repairs without making sure parts were on site. 1.5 hour drive. Glad I decided to have someone drive with me or I would have had to turn around - drive back home and resc sure parts were on site. 1.5 hour drive. Glad I decided to have someone drive with me or I would have had to turn around - drive back home and reschedule. Actual service folks were great. Any below Excellent choices below is because of this issue. Mr. Wilson is a treasure. He noticed I dropped a $20 in the floorboard of my car and called me out to show me. Great fellow. More
by darlene.mcdow
Employees Worked With
Mr. Wilson in service department
February 06, 2025
The service on my Nissan Altima was timely and done well. The customer service was outstanding. The customer service was outstanding. More
by hintonjoannDNC
February 04, 2025
Overall, the experience was positive because all the people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete a repair that I was told would likely take 5 to 6 hours. I understand that some repairs take longer than expected, but my main complaint is that the repair wasn't even started until the 3rd day. If I'm scheduling a service appointment 3 weeks in advance, don't have me drop the vehicle off for repair if you're backlogged two days. Contact me and offer to reschedule my appointment, so I'm not spending three days trying to ensure a family of 4 is getting where they need to be because we are down 1 vehicle. Doesn't this defeat some of the purpose of schedule a service appointment? This caused a lot of frustration and inconvenience, and also puts the service providers in an unnecessarily uncomfortable position when customers aren't happy. I do appreciate that we were offered a loaner on the 3rd day by Josh. Joe, Scott and Josh were amazing to work with. I just think the system needs to be evaluated, especially for non-critical repairs like ours, which was simply a warranty repair and recall. Hope this feedback helps! Thanks! More
by bryanrushing20
February 03, 2025
Everyone was very pleasant, and the service was fast. Something Serra may want to consider is adding value to the visit by offering a car wash. The two previous dealers (out of state) I used both had th Something Serra may want to consider is adding value to the visit by offering a car wash. The two previous dealers (out of state) I used both had this service, and it was a nice personal touch. Just a suggestion! More
by kcovington2
January 30, 2025
I have been dealing with Serra Nissan since 2000 and have never had any issues. The service has already been excellent. never had any issues. The service has already been excellent. More
by smjohnson210
Employees Worked With
