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Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,060 Reviews

1,060 Reviews of Serra Volkswagen - Service Center

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May 07, 2024

Everyone at the service department was awesome Someone else picked up my car. I didn't talk to them. More

by smsmith_45
Recommend Dealer
Yes
Employees Worked With
Don't know name
May 07, 2024

The experience was good and my appointment was very quick and easy to schedule and was flexible . More

by wilsonnidia81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024

Good customer service with consistent communication from the dealership. They fixed the issue at hand More

by Lakeisha D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

great service department quick scheduling and same day tire delivery and installation in under two hours More

by cej95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

Joe was very efficient and did inform us about our warranty being still valid. Thanks More

by TEK.RANDHAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I clicked Joshua but I know his name was Joe.
May 03, 2024

The service is exceptional and it's always comfortable anytime I have an appointment scheduled More

by deeharris692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

great service work was kept up to date on the progress and estimate was spot on More

by SEYMOUR.DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

They were able to find and fix the issue my car had in a timely manner More

by heathert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

I’m just not satisfied with Volkswagen as a whole I have replaced my back brakes twice in less than 3 months that says a lot I’m a single mom of two teenagers I’m struggling to survive and you guys don’t ev More

by Feliciasims
Recommend Dealer
No
Employees Worked With
Jeff Coleman
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Great Customer Service, very Helpful, took there time to explain things to me, they was not in rush. More

by tz.almodovar74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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