Serra Volkswagen - Service Center

I have a new 23 arteaon experienced faulty shocks and due for 1st service. I ended up making 4 trips to dealership, an hour away from my house and spent around. 10 hours waiting in lobby. It was there for ab for 1st service. I ended up making 4 trips to dealership, an hour away from my house and spent around. 10 hours waiting in lobby. It was there for about 2 weeks. I’d told them I was going on vacation and needed something to drive and was convinced that they would get my car back together enough while waiting on parts, for me to drive and it would be safe despite my concerns. I spoke with Scott GM(?) and promised it would be safe to drive. All I heard was excuses. When I picked it up (3rd time) I didn’t get far down the road because I couldn’t control the steering. You would think that after all the issues, someone would’ve tested my car before telling me it was safe to drive. . Said they forgot to align it. It was NOT alignment, I have driven a car out of alignment, there was minimal control of the steering wheel. Assuming a tie rod wasn’t connected. Left my car another week. Last time I went to get my car the change oil was still on and a lug nut was missing from my back tire. I found it in the trunk and it didnt fit the empty hole. Instead of removing them all and putting them in the proper holes, they just threw it in the trunk. I’ll never go back there. My oil light warning still comes on everytime I get in the car, I don’t know if it was even serviced and not reset or what. Weeks of headache. Never had this kind of experience with a vehicle. I’ll be going to a different location. I’ll also be getting rid of my car when I can. Too much trouble for a car that I’d only put about 3k miles on. Customer service poor, had a difficult time getting a loaner, understaffed and no attention to detail. Not impressed with Volkswagen. More

I had a great experience getting my oil changed and tire rotation. I had an appointment and they got me in and out efficiently. Employees were nice and helpful. Only negative is the waiting area is not that rotation. I had an appointment and they got me in and out efficiently. Employees were nice and helpful. Only negative is the waiting area is not that nice and doesn’t have the refreshments that others have. Still much better experience than the other VW dealership in my area. Would recommend. More

I love Angel and Ricardo very helpful and honest . Everything was straight to the point Everything was straight to the point More

It’s a family oriented place, the atmosphere is great, the personal was very professional….i will be back… the personal was very professional….i will be back… More

Wait area for the service department was small; not as nice as the dealership in Huntsville, BUT the fact I could get an appt within a week, the positive attitude of the service personal, and the speed of nice as the dealership in Huntsville, BUT the fact I could get an appt within a week, the positive attitude of the service personal, and the speed of the service more than makes up for it. There would be a reason, I chose to go someplace else for what I consider routine maintenance (I'm pro active rather than reactive when it comes to maintaining my car) More

Service department is professional and friendly, they explain the details of the repair work, make recommendations for preventive maintenance and communicate the progress. explain the details of the repair work, make recommendations for preventive maintenance and communicate the progress. More

Took great care of me and my vehicle. Took a while to diagnose my vehicle but they were very thorough and fixed all my issues. My vehicle runs like a dream now. Very pleased. Took a while to diagnose my vehicle but they were very thorough and fixed all my issues. My vehicle runs like a dream now. Very pleased. More

I trust their service work and wouldn’t take my vehicle to any other place for maintenance or repair to any other place for maintenance or repair More

Joe, your service manager is GREAT! !! Thank you very much. So thankful to have my car fixed!! !! Thank you very much. So thankful to have my car fixed!! More