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Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,036 Reviews

1,036 Reviews of Serra Volkswagen - Service Center

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November 12, 2018

Great customer service and the wait time was not too long. Great service and I will be back. The location is a little difficult to find but the GPS was helpful. This is my first Volkswagen and so far I’m pleas More

by PWILLIAM_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Willis, Kori Green, Stephanie Ayala
Nov 20, 2018 -

Serra Volkswagen responded

Hi there, we are thrilled to hear this. Thank you for business and great review. We look forward to seeing you at your next visit.

November 09, 2018

Very friendly It is hard to find good people hard working people and caring and I appreciate the business and the friendship and is smiling faces and working with m More

by latanyachristian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Curlette, Lamont Jackson, Tim Meadows, Stephanie Ayala
Nov 09, 2018 -

Serra Volkswagen responded

Hi Latanya, thanks so much for the excellent review and rating. We are always happy to hear great things from our customers!

November 09, 2018

Transmission scheduled maintenance Made an appointment for transmission scheduled maintenance at the 100k mark, got there for my appointment, went right in and right out. Everyone is g More

by kloch57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Claire, Kori Green
Nov 09, 2018 -

Serra Volkswagen responded

Hi there, thanks for sharing your experience with us and for the excellent rating! We are thrilled to hear your visit with us was great and we look forward to seeing you at your next visit.

November 06, 2018

Amazing Service Department Dealt with Raylinn in Service. This was my first time ever doing business with Serra Nissan. Very friendly, kind, and on top of things! Went over ever More

by dakotaleslie44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raylinn Echols
Nov 06, 2018 -

Serra Volkswagen responded

Hi Dakota, Thanks for the great review of the service department. We are delighted to hear Raylinn was able to assist you and we look forward to seeing you at your next visit!

November 05, 2018

Very good Very friendly and give helpfully and letting you know what need service on our truck. Good service department . did not purchase a vehicle and service More

by marycooper44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not purchase a vehicle
Nov 06, 2018 -

Serra Volkswagen responded

Hi Mary, Thanks for the great review of our service department. We are glad to know everyone was friendly and helpful.

November 03, 2018

Serra Nissan Employees The employees at Nissan were nice and helpful I do not have anything else to say, just keep up the good work and please do not change. More

by betsey.demarcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Nov 06, 2018 -

Serra Volkswagen responded

Hi Betsey, Thank you for the kind words. We are thrilled to hear your experience with us was a great one!

November 01, 2018

Knowledgeable staff and aims to please! Waiting on your car is nerve wrecking enough, but the staff was awesome and to the point whether the news is good or bad. Prompt results and good snac More

by minniewinston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember nanes
Nov 02, 2018 -

Serra Volkswagen responded

Hi Minnie, Thanks for the great review and the rating!

November 01, 2018

Everything went as planned we arrived early and they got rig Great I love Serra volk they always treat me great. They work me in when I need it. I highly recommend them to every one. More

by ruby_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names, Kori Green
Nov 02, 2018 -

Serra Volkswagen responded

Hi Ruby, Thanks so much for the great feedback. We appreciate the excellent review and recommendation!

October 31, 2018

Excellent We bought our daughter a passat last year and have been very happy with our purchase . We received this letter for a recall , called Serra Volkswagen More

by gcartee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of the names of the employees all were very kind
Nov 02, 2018 -

Serra Volkswagen responded

Hi! Thanks for sharing your experience with us. We are thrilled to hear it was a great one.

October 31, 2018

Oil change & recall fix I went in to get my oil changed, which was long overdue. I also went to get one of the recalls fixed. I loved the niceness of all the staff and the ov More

by kathrynbk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John from service???, Erika Curlette, Venson Lavender, Rita Owens, Stephanie Ayala
Nov 02, 2018 -

Serra Volkswagen responded

Hi Kathryn. thanks for the wonderful feedback. We are always thrilled to hear great things from our customers!