Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,055 Reviews
Call Service Center (205) 856-6520

1,055 Reviews of Serra Volkswagen - Service Center

Sort by
February 28, 2025

Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More

by bprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nance
Report | Print
February 27, 2025

I'm very satisfied with the customer service at Serra Volkswagen Service department. I haven't had any issues with the repair so far More

by kkfleming81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
February 25, 2025

Nice and professional staff. The wait time was to long to have an appointment. But other than that everything was good. More

by vanessia99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Report | Print
February 25, 2025

Very disappointed that I made an appointment for regular maintenance and that my coolant was leaking. Service said they saw no leaks in my coolant. But wanted me to pay for another service that was over $20 More

by HADAIR914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't see any employees that I dealt with
Report | Print
Feb 25, 2025 -

Serra Volkswagen responded

Our service manager is reaching out to the customer to have the customer bring the vehicle back in for us to reimspect the leak at no charge to the customer. We do believe the that the auto book was pulled out out of the glove box in order to check the cabin air filter, and was not replaced where it should be. We apologize for this and will ensure that our process is tightened up so that this does not happen again.

February 23, 2025

This dealership and staff were friendly and fast you will enjoy your experience with them. More

by prestonrayjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 22, 2025

Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v More

by bprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nance
Report | Print
February 22, 2025

Joe Nance is an incredible asset to the Service Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, lis More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Nance
Report | Print
February 22, 2025

VERY POOR CUSTOMER SERVICE SOMEWHAT DISRESPECTFUL TOWARD CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. More

by GEORGE.P.GREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Serra Volkswagen responded

We are very sorry to hear about your experience with our service center. In an effort to resolve this situation and improve ourselves, we invite you to call us at 205-856-2544 and ask for our service manager, Dylan, so we can further investigate. We hope that we can assist you towards a resolution.

February 20, 2025

The service department at serra nissan is not a good place for customers to get work done on your vehicle I advise you to go to another dealer. More

by CFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Report | Print
Feb 25, 2025 -

Serra Volkswagen responded

We appreciate our customers and would like the opportunity to rectify any failure in our process. However, without enough information as to which customer or vehicle this is in regard to, we are unable to investigate the matter. In an effort to resolve this situation and improve ourselves, we invite you to call us at 205-856-2544 and ask for our service manager, Dylan, so we can further investigate.

February 19, 2025

This dealership was very nice. One I came I was greeted and assisted. Any questions I had was answered. More

by Jailyn Hale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
2
...
106