Serra Volkswagen - Service Center

Service engine light is back on got it checked out at another shop it's the same problem as when I took it to nissan a week earlier another shop it's the same problem as when I took it to nissan a week earlier More

Scheduled a recall appointment for 2022 Atlas. My preferred time was a Friday afternoon because I get off at 11am. Secretary told me that I could not come at 11am because this type of recall requi My preferred time was a Friday afternoon because I get off at 11am. Secretary told me that I could not come at 11am because this type of recall requires the vehicle to be at service center early morning no later than 9am. Okay, I follow the instructions.... I figure out a way to drop my car off before the service center opened because I have to work 7a-11am. Once service center opened, I called to notify them that my car & keys was on the premises for the 8am (ish-dont remember the exact time) appointment. Mgr. confirmed receiving my keys and seeing my car, then told me it will take about 3-4hours for the repair. Cool. I get off work at 11am, (job 45 mins away from dealership) grab lunch, then get dropped off about 1pm. My thoughts are that my car should be ready or almost ready based on my conversation with the secretary about the time frame provided from the manager of the service center. I pull up and notice my car is parked in the parking lot near the service center. I tell my ride to leave because I see my car, which means its ready based on the time frame that was provided, and my car is parked. I approach the desk, identify myself... at that time the manager notified me that my car was NOT READY AND HAS NOT BEEN TOUCHED YET. Be mindful I asked to bring it after 11am and I was told NO. I spoke with the manager that morning myself about the time frame. I understand things happen, but this is a total inconvenience and all it would have taken a simple phone call to COMMUNICATE that the service dept was behind. No call from no one. I waisted my time trying to accommodate their early morning request and pickup time. I still had to wait another 4hours. THIS IS UNACCEPTABLE. All it took was communication. The manager proceeded to tell me that they won't be able to get it to it today. He was short staffed. The gentleman that performs this service is out to lunch. He won't have time today. They don't perform this type of repair on Saturdays. I EXPLAINED TO HIIM WITH GREAT DISSATIFACTION THAT THIS WAS UNACCEPTABLE. I need my car, and they should've communicated that before my arrival. I was livid! I asked my ride to return, rode off for a couple hours after the manager agreed to have it done by 6pm same day. I returned and waited in the lobby for a little over an hour. Wasn't offered NOTHING... Not even a sprite nor bottled water. This location customer service is ridiculous and needs great adjustment. Unfortunately, this is the only Volkswagen center on this side of town. The lobby is not pleasant to sit in, IT'S NASTY... NEEDS DEEP CLEANING. When my car did make it to service, it was in the first bay on the left. Whole time the tech that was servicing my vehicle and another tech was goofing off, just playing. From a customer perspective, that's part of the problem... playing. Service these vehicles, get to work. Manager demeanor was pleasant, but service provided was unacceptable. Adjustments need to be made to this service department. More