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Serra Volkswagen
Birmingham, AL
1,454 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,454 reviews
January 17, 2026
Great customer service Dalton was very attentive and helpful. He explained everything to me and was very professional. Vince was also very helpful and handled all sales issues. Great Job thanks the both helpful. He explained everything to me and was very professional. Vince was also very helpful and handled all sales issues. Great Job thanks the both of these wonderful guys. Mark Culp More
by culpma
Verified CustomerEmployees Worked With
Dalton Parrish 4 stars, Vince in Sales, 4 stars
January 14, 2026
Very nice people and fast service with an appointment. The waiting area and restroom could be cleaner or I would give a perfect score. The waiting area and restroom could be cleaner or I would give a perfect score. More
by tammyscrews95
January 11, 2026
The services rendered were exactly what we discussed. It was refreshing to be treated with dignity and respect by not trying to upsell or use fear tactics to gain business. I will definitely be returni It was refreshing to be treated with dignity and respect by not trying to upsell or use fear tactics to gain business. I will definitely be returning. More
by kebo_jo
Employees Worked With
January 09, 2026
This Serra Nissan / Volkswagen dealership is highly responsible and respectful. I enjoy being a customer. Thanks responsible and respectful. I enjoy being a customer. Thanks More
by drmarnitacook
Employees Worked With
Other Employees :
All the employees are a 10
January 03, 2026
January 01, 2026
Great experience with the service department—friendly staff, clear communication, and my vehicle was well taken care of throughout the process. staff, clear communication, and my vehicle was well taken care of throughout the process. More
by jlyndseybonner
Employees Worked With
Joe nance
December 26, 2025
The people are always friendly whenever I go to get my vehicle serviced, and it’s always done in a timely manner. vehicle serviced, and it’s always done in a timely manner. More
by hrico96
