Serra Trussville Kia - Service Center

Great customer service. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. More

Great service. Easy to schedule and work with. Antoine was a great resource and made it very easy to get my hitch ordered and installed Easy to schedule and work with. Antoine was a great resource and made it very easy to get my hitch ordered and installed More

The services that I received from Kia was excellent and the staff was very friendly They explained everything to me in full detail. the staff was very friendly They explained everything to me in full detail. More

Very professional and kind. The dealership was very helpful and clean. They didn't try to Up sale me on any products or services. I have never had a dealer service department gi The dealership was very helpful and clean. They didn't try to Up sale me on any products or services. I have never had a dealer service department give me free car wash That was a last touch to end my visit at the dealership. More

Fast efficient service. Clean car. No wait with appointment . Great experience. Will come again. Service great. Clean car. No wait with appointment . Great experience. Will come again. Service great. More

Service was great and gentleman who helped me was helpful. I received an oil change and it was completed timely. helpful. I received an oil change and it was completed timely. More

They did a great job repairing the recall on my car. Fast service! Friendly employees. Very professional. Fast service! Friendly employees. Very professional. More

OK, initially we had a small service misunderstanding on a fix that was to take place on a used vehicle I purchased. I am only saying this to state that I felt like this was handled very well and the servic a fix that was to take place on a used vehicle I purchased. I am only saying this to state that I felt like this was handled very well and the service department and everyone was extremely nice in making things right. Honestly, I don’t think anyone is ever a huge fan of going through the vehicle purchase process, but I would say I was very pleased with this dealership. Their communication has been solid and the service team really nice. Their customer lobby is great, internet access works perfect to be able to work while they work on your vehicle. Really, very positive thoughts on my dealings with their team. Do your homework, but I would absolutely recommend this dealership. More

Antwan was very helpful and customer service was superb, he is definitely an asset to the team. he is definitely an asset to the team. More

Lacks clear communication from salesman, as to what they are actually selling you in your service/warranty packages. Service department is just ok. Have had some negative visits, but we still go because it’ are actually selling you in your service/warranty packages. Service department is just ok. Have had some negative visits, but we still go because it’s the closest dealership. People who answer the phone sound like they feel they have better things to do. More