Serra Trussville Kia - Service Center

The unprofessionalism of the service manager and staff of the service department with communication and customer service. The customer service was awful being lied to about work being done on a vehicle wh of the service department with communication and customer service. The customer service was awful being lied to about work being done on a vehicle when in fact it was not being worked on. More

Jonathan handled my first oil change in my 2022 Sorento this week and I’m very pleased. Daniel Hall also got a questioned answered regarding towing my vehicle. I appreciate this team very much. this week and I’m very pleased. Daniel Hall also got a questioned answered regarding towing my vehicle. I appreciate this team very much. More

I would recommend My friends if they need help with the Kia or Serra Car you guys are the best and thanks for fixing my car Kia or Serra Car you guys are the best and thanks for fixing my car More

Serra Trussville Kia is an excellent service Center who never disappoint. This is the only place to go for service. never disappoint. This is the only place to go for service. More

Sarah and Johnathon are really helpful. You guys were absolutely amazing in service. Thank you You guys were absolutely amazing in service. Thank you More

Very nice staff. Didn’t have to wait long for my oil change. Also was very professional. Didn’t have to wait long for my oil change. Also was very professional. More

Overall I was pleased. However, I had made an appointment for 8:30am but upon arrival I was told they "really didn't make appointments for routine service". It was 10am w However, I had made an appointment for 8:30am but upon arrival I was told they "really didn't make appointments for routine service". It was 10am when I go out of there. Also, the price of $92 for a simple oil change and tire rotation was ridiculous. I don't know if I'll use them again for routine service. More

It has great service and caring. People will return for all. My. Service. Needs Thanks People will return for all. My. Service. Needs Thanks More

Everyone was professional and great I could not have asked for better service from a business. asked for better service from a business. More

Supervisor in the service department rude and non concerned for people having service done. Lack of help from management. concerned for people having service done. Lack of help from management. More