Serra Trussville Kia - Service Center

I enjoyed my experience with this service center . The shorter woman, Vicki , was very nice as well as the man I cannot remember his name , I will return for all my car service needs in the future , 1 The shorter woman, Vicki , was very nice as well as the man I cannot remember his name , I will return for all my car service needs in the future , 10/10 experience! More

very polite and respectful of your time. explains what they did and why very thoroughly. explains what they did and why very thoroughly. More

Very organized and well trainedl people try to handle your requests efficiently and pleasantly.Theg are aware of costs and have some good suggestions to help save. I travel from Homewood and feel they g your requests efficiently and pleasantly.Theg are aware of costs and have some good suggestions to help save. I travel from Homewood and feel they give me a good result every time l am there. More

Clean,friendly,prompt. Good service .will gladly return if needed.Thank you very much for a pleasant experience Good service .will gladly return if needed.Thank you very much for a pleasant experience More

They are good at making sure you have everything you need for your new car and made sure you got in a car that day for your new car and made sure you got in a car that day More

I brought my car for a rotation and oil change . After leaving my car was shaking really bad. I brought the car back and the earliest appt available and after two hours they don’t know why . I liter After leaving my car was shaking really bad. I brought the car back and the earliest appt available and after two hours they don’t know why . I literally only got my oil change and tires rotated and the car shakes so bad. Literally they basically told me they don’t know why and sent me on my way . They were nice but I’ve had my car exactly a year . My car was not shaking and i got the tires rotated and now it’s shaking so bad. I have an appt for somewhere else to see if they bent the rim but if they did i mean what can i do they won’t own up to it so I’m out of more money . Again they were nice but my car was fine before I came and not when i left and i was basically just told they don’t know have a good day . More

We were very pleased with the service Department, we have always used Serra Kia of Trussville for service on our Kia suv thank you always used Serra Kia of Trussville for service on our Kia suv thank you More

Jonathan was very helpful and all the staff is very pleasant and do their very best to get you in and out as quick as possible and make you comfortable while waiting. pleasant and do their very best to get you in and out as quick as possible and make you comfortable while waiting. More

I've had great experiences with Trussville Kia. I would and do recommend the Kia brand to friends and family. However, although I don't fault the Trussville dealership in any way I would definite I would and do recommend the Kia brand to friends and family. However, although I don't fault the Trussville dealership in any way I would definitely reconsider purchasing both my 2000 Kia K900's. I was told in February of a recall that could possibly start a fire while parked. So I've been advised not to park in my garage. Here we are in September and although I've inquired many times now as recently as August 31st I'm still unable to get this resolved. Although my wife and I love these two vehicles I'm at my first and hoping only unsatisfactory rating of the Kia brand. More

They had my car for 2 yes two months! !! And it was for recall! Now they have finally finished and I got my car back! They could have at least washed my car it was there for so long!!!if I !! And it was for recall! Now they have finally finished and I got my car back! They could have at least washed my car it was there for so long!!!if I needed real work done I will probably be using another shop that knows how to take care of a customer! Even if he isn’t paying them! It’s still a Kia! More