Serra Trussville Kia - Service Center

Worst place for service. I ended up pay more for diagnostic fees and still pay for more I ended up pay more for diagnostic fees and still pay for more More

The staff is courteous and efficient! I enjoy dealing with them when having my vehicle services. I enjoy dealing with them when having my vehicle services. More

The people are very professional and go out of thier way to make you feel comfortable. to make you feel comfortable. More

Everyone was very friendly and helpful. Went above and beyond to help us and let us know what we needed. Went above and beyond to help us and let us know what we needed. More

The dealership is clean attractive and has a great staff. Car was finished as promised. Car was finished as promised. More

I was having issues with the lifters on my back hatch not holding itself up so I came to your center needing the hatch lift repaired, an oil change and because I heard the news report regarding the Engine pr holding itself up so I came to your center needing the hatch lift repaired, an oil change and because I heard the news report regarding the Engine problems with the 2011-2019 Kia Sorrento, I wanted my vehicle checked out. I was told by the manager that the only thing he could take care of that day was the oil change. He said that I needed to come back on a weekday. Needless to say the part on the door broke and I could not get the door closed. At which time I took my vehicle back to Riverchase Kia who placed the order for the needed parts to do the repair but was only able to replaced one side because when the right back side broke it stripped off a part that fell inside the frame. I was told that the part would have to be welded into place. I had prepaid for the parts but was not charged for the install since they could not do a complete job. I then took the part and the vehicle to a welding shop. In my view, if Trussville Kia had taken the time to initiate this service the day I came in, it might have precluded the break and the stress and frustration that I experienced. I will not be back to Trussville Kia and I will not recommend your dealership to ANYONE that I know. Oh yes, the oil change was at no charge - a consolation for a boggled oil change that they had performed previously and left the system open and when I got to my next destination I was told that something was leaking from beneath my vehicle. When the hood was opened OIL was everywhere. I went straight back to the shop to find out that the ladies in the shop had noticed oil on the pavement when I drove off BUT no one called me. Thank God for the clerk at Oreilly’s who was watching as I pulled into the parking space in front of his store. And thank God that I had the presence of mind to take pictures….. More

Serra Trussville Kia is a nice, clean, professional environment, fast service and great people with smiles. environment, fast service and great people with smiles. More

The service was horrible, manager doesn’t know what’s going on and giving wrong information. Employees in service department are lying and keeping your car without any need make sure to get all of your p going on and giving wrong information. Employees in service department are lying and keeping your car without any need make sure to get all of your paperwork from this company More

nice crew of people working here will definitely return and recommend to my friends and family and recommend to my friends and family More