Serra Trussville Kia - Service Center

This is a quality dealer that does good hobest work. They are reliable and deliver the car when promised They are reliable and deliver the car when promised More

Greeted as soon as I drove up. They provided great service and I had a short wait! They provided great service and I had a short wait! More

Clean, friendly staff, quick, efficient customer service. 100% happy with service. So glad I went to this location. 100% happy with service. So glad I went to this location. More

Everyone is always so polite and friendly. Service was quick and everything was explained in detail. Service was quick and everything was explained in detail. More

Misleading would be the biggest for me. Having to pay almost 1400$ on services that should have been taken care of before we drove off the lot. There was never an inspection for oil change Having to pay almost 1400$ on services that should have been taken care of before we drove off the lot. There was never an inspection for oil change or battery. Replaced battery out of pocket after they told us they would it install it. Changed their agenda when I walked 7 miles to give them the battery. But I as the wife was accused to be the sole reason why the battery had to be changed. "Your wife must have left the lights on." The diagnostic testing showed it being a bad battery. After all the frustration, I appreciate the diagnostic fee being taken care of, but I did not appreciate the underhanded and deception that could have been avoided. Then a week later the check engine light came on and had to pay another fee to find out there was a computer software update that was needed. I will definitely be more weary of car dealerships in the future. More

Excellent service great customer service takes good care of you and your car and keys you know ahead of anything is wrong of you and your car and keys you know ahead of anything is wrong More

I had an appointment for 7:30and I didn't leave til after 10. They didn't let me know that the person who does diagnostic didn't come in til 9 and I missed work. And they told me what was wrong but my car is 10. They didn't let me know that the person who does diagnostic didn't come in til 9 and I missed work. And they told me what was wrong but my car is still doing the same thing after I fixed the problem. More

Nice and friendly customer service, adequate space in waiting area, quick service on the oil change, affordable price. waiting area, quick service on the oil change, affordable price. More

We were from out of town for a family emergency . Did not have time to get the service done before we left . They took us right in and within shout they were finished. If we lived in the area we woul Did not have time to get the service done before we left . They took us right in and within shout they were finished. If we lived in the area we would surely buy a car from them . I would recommend them to our friends . More

From time I drove in everyone was friendly and welcoming. They were knowledgeable and explained everything they did. Service was great. It was the quickest that I have ever been in and out. Great crew! They were knowledgeable and explained everything they did. Service was great. It was the quickest that I have ever been in and out. Great crew! More