Serra Trussville Kia - Service Center

I scheduled my service to fix a broken sunroof during an oil change. The part had to be ordered and when it arrived I was called and set up my service. I dropped off the vehicle at 2:00 as scheduled and was oil change. The part had to be ordered and when it arrived I was called and set up my service. I dropped off the vehicle at 2:00 as scheduled and was told they couldn’t finish the work and I would need to reschedule. I was advised the service would take a full day so I set up a Friday appointment and dropped off my car. I received a call around 2:00 that afternoon to tell me they would need to keep the car Saturday and possible Monday. I was provided with a loaner despite the dealership originally telling me that would not be possible. A day and a half turned into 2+ weeks when the service department discovered the replacement part was broken on day 3 and it would have to be ordered again. I did not hear back from the dealership during the entire time they had my vehicle. The only time I received updates was when I called and asked about my car. My car was finally ready to pick up. I drove to the dealership and arrived at 4:00pm. When I got in and closed the door to drive home, there was a vibration in the headliner. When I asked the service rep to sit in the car and close the door, he looked surprised, said how did I miss this and called a technician. Apparently, a foam spacer between the headliner had moved or was not installed. It took 2 hours for them to fix the problem while I sat at in the dealership. There is no reason I should have been given my car with such a clear and obvious problem. The service department had also promised to provide me with pricing for a side impact collision repair to present to my insurance company. It has been 4 days since I picked up the vehicle and I still have not received the estimate to provide to my insurance company. Everyone who I spoke with and who worked on my car were very friendly and attentive to details when I was physically in the dealership. Unfortunately, my car did not appear to receive the same attention to detail when I wasn’t at the dealership. Disappointed in my service experience. More

I purchased a 2016 Chrysler 200 from Kia it had to have some parts replaced so it took awhile for me to actually pick it up so I could start driving it. Everyone was so helpful during that time and the ca some parts replaced so it took awhile for me to actually pick it up so I could start driving it. Everyone was so helpful during that time and the car drives great now More

They did a good job they did get my car out wend I told them to them to More

I actually been through a lot with this dealership , first car they sold me the engine stopped working & had to get rentals, then I had a smoking rental , then When I took that rental back they gave me first car they sold me the engine stopped working & had to get rentals, then I had a smoking rental , then When I took that rental back they gave me another one . & the second one they gave me good thing I went and got a update about my actual car, the second rental I had they was selling it and didn’t contact me & my first actual car I got sold that was the wrong car that’s why the engine stopped working & when I got my actual car which is my 2nd car my window didn’t work !!! & they got bad communication BUT MS. SYDNEY that works there she’s the best & she helped me 5 Starts to her ! More

Service department is spot on. Knowledgeable and clear and honest. Timely. I would not hesitate to bring any auto there for service, Knowledgeable and clear and honest. Timely. I would not hesitate to bring any auto there for service, More

Love my new are ! Thanks Matt Shaw for helping me . They all was really good ! Thanks Matt Shaw for helping me . They all was really good ! More

I had a positive experience with the service department. The car was taken care of quickly. Service tech was polite and helpful. The car was taken care of quickly. Service tech was polite and helpful. More

The store is clean and the staff is professional and short wait times. Awesome thanks short wait times. Awesome thanks More

They had me in and out quickly and efficiently. I was met immediately as I drove up I was met immediately as I drove up More

Serra Kia has excellent customer service. The waiting area is always clean and the staff are always friendly. I would recommend them. The waiting area is always clean and the staff are always friendly. I would recommend them. More