Serra Trussville Kia - Service Center

Excellent same day service! !! The staff was extraordinarily helpful and pleasant to deal with. Only place I’ll bring my car! !! The staff was extraordinarily helpful and pleasant to deal with. Only place I’ll bring my car! More

The service was efficient and the employees were kind. Overall, a great experience! Will come back next time. Overall, a great experience! Will come back next time. More

This dealership sold me a 2017 Nissan Altima with a bad transmission it took 3 months to fix they gave me a loaner car they never really communicated the whole time I had to call but never had a straight a transmission it took 3 months to fix they gave me a loaner car they never really communicated the whole time I had to call but never had a straight answer about my car I finally got it back I don’t recommend this dealership and don’t use Greg Nims he’s the best liar ever he sold me the car and I sent friends to buy a brand new car he promised me a referral check never got it…. More

I can't say enough about how kind everyone here is. I never believed coming for an oil change would be a pleasurable experience, but it is! I never believed coming for an oil change would be a pleasurable experience, but it is! More

Great customer service and the workers are friendly. I enjoyed access to coffee and water while I waited for my car to be serviced. I enjoyed access to coffee and water while I waited for my car to be serviced. More

Always fast and friendly. Staff is excellent! Waiting is very comfortable. Haven’t ever had a negative experience Staff is excellent! Waiting is very comfortable. Haven’t ever had a negative experience More

A few months ago I came in to get a brake light bulb replaced and they started changing my oil. At the point that they realized it, i don't think that they replaced all of the oil. I literally got my oi replaced and they started changing my oil. At the point that they realized it, i don't think that they replaced all of the oil. I literally got my oil changed the week prior. When i went back, i was told that the valve cover gasket needed replacing. After going back to have it replaced, i filled out the drop box ticket and asked for an oil change with the other service. No one changed the oil. I'm disappointed with the service. I'm not sure if it the technicians or the service advisor, she did seem at little scattered. More

The people here are very friendly and considerate. They work fast and communicate very well They work fast and communicate very well More

Great service. It was quick, no long waiting. Staff was courteous and polite and eager to please!Thanks so much. I look forward getting the job complete when shock It was quick, no long waiting. Staff was courteous and polite and eager to please!Thanks so much. I look forward getting the job complete when shock arrive at this location. More

I was very pleased ,very prompt,and the staff treated me like family,coffee was awesome! like family,coffee was awesome! More