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Serra Trussville Kia - Service Center

Birmingham, AL

4.2
1,451 Reviews

1,451 Reviews of Serra Trussville Kia - Service Center

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January 19, 2023

They have a great staff @ kia in Trussville. Thanks to everyone up there. Akeem cook More

by Akeem cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
January 19, 2023

Staff was very friendly. I made an appointment and was told it wouldn’t take more than a hour. However, it took and hour and 30 minutes More

by lorimason0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist in Service Department , David Price
January 18, 2023

I had to wait for a while but they did a very good job and the service was good More

by specialk_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Service rep was amazing. Facilities were welcoming. Just wish there had been K-cups for the Keurig on an early morning. Will definitely be back! More

by rebecca29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimen - 5 stars!!!
January 17, 2023

Dropping the car off for service was smooth, no hassle. Pleasant. Several recalls were pending and a tune up , oil change due. More

by carolgaynor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at desk where I dropped off keys. Very helpful.
January 14, 2023

I will never ever recommend this place to anyone it’s a straight rip off I purchased a vehicle only for it to breakdown within a week I contacted them to let them know I even had it towed there to just get More

by Wilshondra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Grayson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price, Payden Sewell
January 14, 2023

Great service every time. People there are very friendly and helpful. Would definitely recommend Serra Trussville Kia. Jonathan in service did a great job keeping me informed More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

I was disappointed when I visited the Kia Location I have been promised a car wash with purchase of a maintenance service After driving 30 some miles from my home I was told that the service wasn’t available More

by dg.145winnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The maintenance department Sarah Drake
January 05, 2023

Awesome service. Very friendly staff. Ready and willing to go the extra mile for the customer More

by patti.waites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney Anthony
January 04, 2023

Great service, no waiting for a long time, service with a smile and will return for future service. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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