Serra Trussville Kia - Service Center

The customer service is good and the work they do seems good but the wait times are awful and it seems that scheduling an appointment means absolutely nothing and you will still be waiting hours. This has good but the wait times are awful and it seems that scheduling an appointment means absolutely nothing and you will still be waiting hours. This has happened on the last 3 oil changes so not just a one time thing. More

My new (2023) vehicle's check engine light came on within a month of my purchase. I towed it back to the dealership and they said they would test drive the vehicle to attempt to replicate the issue. Two days a month of my purchase. I towed it back to the dealership and they said they would test drive the vehicle to attempt to replicate the issue. Two days later I recieved a call saying they had test driven it multiple times with no success in duplicating the issue. However, my vehicle came with KIA Connect and GPS tracking, which showed it had not been moved since it was dropped off. I shared this information with the person who called me and they questioned whether I was telling the truth and after explaining I would be happy to share the details they said (I'm paraphrasing) "Well I'm not lying to you, it's my tech who lied to me". They told me they would drive my vehicle a couple times and call me the next day with an update. By 4pm the following day I hadn't received a call, so I called to check in and the same person acted surprised I hadn't received a phone call at this point and told me they couldn't duplicate the issue so it was okay to come pickup. There are several other things about my experience that are sub par, but I don't want to put the effort in to type them out. The only positive part of my experience was Starla. She did a splendid job and was very kind to work with. Seemed to care much more about the Customer's experience than anyone else involved. More

Ben the service manager is fabulous and has great customer skills! Such a smooth experience. customer skills! Such a smooth experience. More

Prompt ,on time and very informative service . Needs coupons to continue pass Past 3 years Needs coupons to continue pass Past 3 years More

Great easy and fast with the best price. I’ve had the pleasure to come back two times and get the best service. I’ve had the pleasure to come back two times and get the best service. More

I dropped my car off Friday night for a scheduled Saturday maintenance appt. Picked it up after 3, keys left at desk for me. Had them check out a fan vibration- turned out to be an acorn stuck in th Saturday maintenance appt. Picked it up after 3, keys left at desk for me. Had them check out a fan vibration- turned out to be an acorn stuck in there! More

They treated me good it is a very good car lot. MATTHEW does real good MATTHEW does real good More

Poor communication and left my vehicle sitting for a week. Got defensive when I called and asked about it. Also when I can to pick it up drove it to me on a flat all the way to the rim. week. Got defensive when I called and asked about it. Also when I can to pick it up drove it to me on a flat all the way to the rim. More

The service representatives for car services are unprofessional. I was given an incorrect “unofficial” quote. As this was the fault of the service representative and not my own, I only had to pay th unprofessional. I was given an incorrect “unofficial” quote. As this was the fault of the service representative and not my own, I only had to pay the amount I was informed of; however, apparently the amount of hours of labor was miscalculated. More

I honestly cannot speak much about the dealership, only the service center part which I have two Kias serviced. This particular time I wasn't greeted kindly and when I sat for a long time, I was never told the service center part which I have two Kias serviced. This particular time I wasn't greeted kindly and when I sat for a long time, I was never told my car was ready. After an hour for an oil change, I walked to the ready bay to see my car was sitting. Then on top of that I had oily fingers print all over everything thing, inside and outside. I was not pleased. More