Serra Trussville Kia - Service Center

Not so great experience. Bad negotiations. Sales personnel VERY unfriendly. No real price reduction on vehicle--even when presenting a CASH offer. My husband and I, were Bad negotiations. Sales personnel VERY unfriendly. No real price reduction on vehicle--even when presenting a CASH offer. My husband and I, were not offered a loaner, while our recently-purchased vehicle, was being serviced the ENTIRE day. VERY unsatisfactory transactions. I will NOT be recommending SERRA automotive to anyone--and there are a few who are in the market for vehicles. More

Very prompt and professional when I took my vehicle in for routine maintenance . Kept me informed on everything being done. for routine maintenance . Kept me informed on everything being done. More

My salesmen Reshard Collins was good, making sure everything was right and that I was satisfied and I was. everything was right and that I was satisfied and I was. More

Got my vehicle back (28 days) after recall/warranty engine replacement. It runs very quietly, smoothly and seems to be in really good shape. My only complaint would be difficulty in getting someone o engine replacement. It runs very quietly, smoothly and seems to be in really good shape. My only complaint would be difficulty in getting someone on the phone to check progress. More

Service center is great but will NEVER buy another vehicle from this location due to sales person. Sam the sales person lied about many things and unable to explain in detail about things we were char vehicle from this location due to sales person. Sam the sales person lied about many things and unable to explain in detail about things we were charged for and was not helpful after sale in trying to sort out her lies. James myrick was great and helpful. More

Unprofessional, Did not resolve the issue on my car, no communication, worst service in my 30 yrs I have received communication, worst service in my 30 yrs I have received More

5=excellent The person who assisted me was very nice and speedy. Thank you for great service speedy. Thank you for great service More

Ben and the entire team in service did an excellent job as always with our routine service! I always appreciate the clean waiting area (and coffee/water) while waiting. We are a Kia family (3 Kias) and we as always with our routine service! I always appreciate the clean waiting area (and coffee/water) while waiting. We are a Kia family (3 Kias) and we trust Serra Kia of Trussville with all of our cars the most! More

Always have appointment times available. Get in and out without any problems. We do have an issue if something needs to be ordered. We never get our call back that it arrives. Get in and out without any problems. We do have an issue if something needs to be ordered. We never get our call back that it arrives. More

Phone service is terrible . Staff does not know how to communicate properly with their clients. Very rude people. Staff does not know how to communicate properly with their clients. Very rude people. More