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Serra Trussville Kia - Service Center

Birmingham, AL

4.2
1,451 Reviews

1,451 Reviews of Serra Trussville Kia - Service Center

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August 01, 2023

Great experience and staff was super friendly and helpful. Also service was extremely fast as well More

by meagan.baker522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Edwards in service dept
July 31, 2023

Great friendly service. Very knowledgeable staff at all times. I never have an issue when I come in. Great turn around time More

by TARSHA201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 30, 2023

My experience was great. The management team are very resourceful towards new employees as well as customers. More

by christopherl.ball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 30, 2023

Great customer service. Timely service. The service department exceeded all of my expectations with their performance. More

by jaredafranks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 28, 2023

Very professional and on time! Best service department I’ve been to! Definitely worth the longer drive. More

by Logan5141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iyonna Brown, David Price
July 27, 2023

Service performed as indicated. Dropped off vehicle in drop box and received a call when it was completed. More

by michaelcfreedsms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 26, 2023

The people are fantastic and really go above and beyond to make sure you are happy. More

by fle2278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price, Payden Sewell
July 26, 2023

Serra Kia had my car for 2 months and when I did pick my car up,they didn’t have battery charger to charge up my battery…I lost my job because I didn’t have a way back in forth to work…they are a worse nigh More

by IAMMIYESHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
July 25, 2023

Courtesy, quick clean, takes care of my needs for my 2023, professional and pleasant employees More

by Cherribrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
July 21, 2023

Very polite kept me updated most of the time. Customer service lady was very pleasant as well. More

by cindysunshine2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
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