Serra Trussville Kia - Service Center

I appreciate the overall quality of the service provided, but I'm uncertain why it took two hours solely for an oil change. Additionally, it would have enhanced the service if I could have engaged with the t but I'm uncertain why it took two hours solely for an oil change. Additionally, it would have enhanced the service if I could have engaged with the technician over the phone to pre-order a necessary part, thus avoiding an extra trip for the replacement. Specifically, the technician could have requested a picture from me to confirm the need for the replacement part. More

Daniel was very professional and easy to deal with. Although I bought a brand new car with 9 miles on it that had a scratch on the hood, I pointed this out upon buying the car and was told it was just Although I bought a brand new car with 9 miles on it that had a scratch on the hood, I pointed this out upon buying the car and was told it was just a smudge and would wash off, it didn’t. I had to take the car back to have it buffed out which didn’t do much because they said the scratch was under the paint, the scratch is still visible, also a sensor was bad in the door panel and I was not informed about this upon buying the car, but rather told days later, the sensor was replaced but this put me taking 2 separate trips to the dealership which is 40 minutes from my house. More

Great customer service and employees were very friendly and knowledgeable about my kia and its performance. and knowledgeable about my kia and its performance. More

Clean, friendly, prompt. Goodservice waiting area with coffee, water, and TV. They explain the problem and services needed before they begin. Goodservice waiting area with coffee, water, and TV. They explain the problem and services needed before they begin. More

From the time i got to Kia in Trussivlle, AL the staff was friendly and knowledgeable. They took care of all recalls in less than 2 hours. Pleasant experience. Thank you! was friendly and knowledgeable. They took care of all recalls in less than 2 hours. Pleasant experience. Thank you! More

Wonderful, super considerate and I don’t feel like they are trying to oversell services. Will be back! are trying to oversell services. Will be back! More

Dealership lost or denied my appt, argued with me regarding cause of problem. I am a certified ASE technician with 20+ years experience as an electronics instructor. Service Mgr argued that history c regarding cause of problem. I am a certified ASE technician with 20+ years experience as an electronics instructor. Service Mgr argued that history codes are irrelevant, and told me that I had wasted two hours on the road meeting an app't I had made three weeks before. Finally got vehicle to illuminate ABS, anti-collision, and traction control failure lights, finally pulled codes, and supposedly ordered a left rear wheel speed sensor. Do not appreciate the lies, being berated and treated like an idiot by service manager. I have 40 years experience as both a technician, and an instructor, and have successfully used history codes as a troubleshooting tool my entire professional career. More

Great quality service rendered. Currently awaiting resolution of ac system performance and why it no longer works. Currently awaiting resolution of ac system performance and why it no longer works. More

Service appointment was great. They identified what needed to be done and ordered the necessary parts to complete it. Car was ready for pickup right away. Received a follow up call They identified what needed to be done and ordered the necessary parts to complete it. Car was ready for pickup right away. Received a follow up call that parts are in and scheduled appointment to have the needed work done! More

Everything was easy and very good at completing the needed check of our car. Very pleased with the response time and the service of it. Customer Servicevwas very good. needed check of our car. Very pleased with the response time and the service of it. Customer Servicevwas very good. More