Serra Trussville Kia - Service Center

Service provided was timely Still had to reset my service reminder and my oil life setting after I got home. The free car wash was a very unexpected luxury! Excellent job with that! reminder and my oil life setting after I got home. The free car wash was a very unexpected luxury! Excellent job with that! More

They were very friendly and did a very good job on upgrading my software in my car! I arrived too soon to get the free car wash, so I might have to visit again soon! upgrading my software in my car! I arrived too soon to get the free car wash, so I might have to visit again soon! More

The day after we drove our new Kia Sportage home while my wife was driving it on the interstate a crack appeared in the windshield and spread as she drove. She swears that she never heard or saw anything hi wife was driving it on the interstate a crack appeared in the windshield and spread as she drove. She swears that she never heard or saw anything hit the wind shield. However when we brought the vehicle back to the dealership the manager of the service department found a a small chip in the class which he said indicated that something had impact acted the glass and consequently the glass could be replaced under warranty. I was thinking that if nothing had hit the glass while my wife was driving, perhaps the glass had been hit while the the vehicle was on the carrier while in route from the factory to the dealership. However, I never had a chance to explore that possibility with the service department. When the general manager heard about the situation he said that the dealership would take care of the problem at their cost. Since the service department does not replace windshields. They arrange to have the windshield replaced at my home by local glass company with instructions to send the bill to the dealership. I would highly recommend Sarah kill if you’re looking for a new vehicle. More

After a horrible experience at different local Kia dealership, Ben and the rest of his team were a breath of fresh air. They listened and took excellent care of me and my car. dealership, Ben and the rest of his team were a breath of fresh air. They listened and took excellent care of me and my car. More

The employees and their customer service that was given was great. Also the timing of the service was shorter than the timeframe given. was great. Also the timing of the service was shorter than the timeframe given. More

We were traveling on vacation when we started having radiator issues with my Sorento. We rented a car and then left mine at this dealership for 8 days. Although I called numerous times to check on the p radiator issues with my Sorento. We rented a car and then left mine at this dealership for 8 days. Although I called numerous times to check on the progress, there was very little communication and when we picked up the car they claimed there was nothing wrong. The only work the service department could tell me they completed was “they let it run for an hour” and didn’t find any problems. We barely made it 1 hour down the road and started having issues again. They clearly did not work on my car while it was in their possession. We were then stranded for 4 more days while we had another Kia dealership actually find and fix the issues. I would not recommend this service department, especially to someone who is traveling and requires help away from home. More

The service was excellent, and the workers were very professional and quick. Thank you very much professional and quick. Thank you very much More

Very prompt. I love the clean facility.The employees were friendly. My car wash… a surprise and much appreciated. I love the clean facility.The employees were friendly. My car wash… a surprise and much appreciated. More

Very deceptive. The relationship between service and sales is poor. Commitments are made from sales and then not delivered by service. The relationship between service and sales is poor. Commitments are made from sales and then not delivered by service. More

Quick and easy service, service writer answered all my questions quickly and throughly. Overall great experience. questions quickly and throughly. Overall great experience. More