Serra Trussville Kia - Service Center

Need to come up with a technique that doesn’t allow you to sit forever. I came in at 2 for an oil change and didn’t leave until 4:40. to sit forever. I came in at 2 for an oil change and didn’t leave until 4:40. More

I was not feeling well and the service must have noticed because 8I was in and out in less than 40 minutes. Thank you because 8I was in and out in less than 40 minutes. Thank you More

Serra kia has been quite effective in servicing my car . and making sure that any recalls are up to date and making sure that any recalls are up to date More

The atmosphere at this establishment was amazing. The employees were amazing, very nice, and welcoming. I would definitely recommend this business. The employees were amazing, very nice, and welcoming. I would definitely recommend this business. More

If you want oil in your carport after a standard oil change due to a loose oil cap or a dent on your hood, look no further, this is the place to go! Brand new Kia telluride and this was the first oil ch change due to a loose oil cap or a dent on your hood, look no further, this is the place to go! Brand new Kia telluride and this was the first oil change since purchase and the maintenance technician can’t even complete a standard oil change without mistakes… More

I am glad I have my car after having to fix an issue with it when I bought it. Dealership helped with a loaner. Never talked to anyone from service. All of my communication came from Matt in finance. Never m it when I bought it. Dealership helped with a loaner. Never talked to anyone from service. All of my communication came from Matt in finance. Never met anyone one inservice or parts. More

Customer service was knowledgeable, good personality. Dillon made me feel like he appreciated my business. Good customer service is hard to find now days. Will be back! Dillon made me feel like he appreciated my business. Good customer service is hard to find now days. Will be back! More

Customer service was great. My only issue is the storm plastic that I requested to not be put on my window, was put on and it removed paint from the side of my car. My only issue is the storm plastic that I requested to not be put on my window, was put on and it removed paint from the side of my car. More

Carry your car elsewhere! Service was terrible, customer care and communication was non existing. Had to carry car to Riverchase to get recalls completed. Service was terrible, customer care and communication was non existing. Had to carry car to Riverchase to get recalls completed. More

Matt Shawn is an employee that you should be proud of. Dealing with Kia directly was not pleasant but he made the experience manageable. Dealing with Kia directly was not pleasant but he made the experience manageable. More