Serra Trussville Kia - Service Center

Representative was courteous, gave immediate service, and showed me to the waiting area. The representative checked on me while my car was being serviced. After the car was serviced, she asked if there was a showed me to the waiting area. The representative checked on me while my car was being serviced. After the car was serviced, she asked if there was anything else she could help me with. More

The service was slow; however, throughly. They didn't clean the oil off my gloverbox, I was not offered nor did I receive the complimentary car wash, and no one told me when my car was ready. They didn't clean the oil off my gloverbox, I was not offered nor did I receive the complimentary car wash, and no one told me when my car was ready. I waited an additional time before they told me. More

Very Bad service no good they not answering the cuestións and any calls no good and any calls no good More

The female secretary that speak to your customers for the technician was giving me the wrong information and had me so confused about what was going on with my car. Otherwise everything else went fine the technician was giving me the wrong information and had me so confused about what was going on with my car. Otherwise everything else went fine More

Having my car serviced was a pleasant experience. Employees were very friendly and helpful. Getting my car washed was a bonus! Employees were very friendly and helpful. Getting my car washed was a bonus! More

Felt rushed, not sure all things I was charged for actually got done, friendly team actually got done, friendly team More

Unfortunately I can't remember her name, but the girl who answers the phone in the service center provided excellent! customer service. She was very helpful on the phone and also when I brought my car in . T answers the phone in the service center provided excellent! customer service. She was very helpful on the phone and also when I brought my car in . Thanks More

Delivered vehicle on Sept. 2. We had verified it was a blown engine. It is our daughters car, who is in college. We live 2 1/2 hours away from Birmingham. She needs that car to 2. We had verified it was a blown engine. It is our daughters car, who is in college. We live 2 1/2 hours away from Birmingham. She needs that car to get to work every afternoon to a job she must have to be able to continue in College at Samford. No one put a hand on the car until after five weeks and many phone calls. Once it was verified that the engine was being replaced (5 1/2 weeks in) and covered by Kia, it has taken two weeks to get it finished. Additionally, the car had a battery I purchased on August 18, and I was told that it was bad. I have all the warranty papers for the purchase of the battery from advance auto in Columbus, GA. I was assured by the Serra service manager he could not go get a battery with the warranty papers from Advance Auto in Birmingham because “ he does not have an account with them.“ I had all receipts and warranty papers show him for the battery, but all they could offer was to replace it for $400… Rather than simply go exchange the core for a new warranty battery from advance auto in Birmingham. Ultimately, we are incredibly pleased that KIA covered the engine that left our daughter stranded beside the road in Birmingham, but probably would not ever use Serra Kia service department again unless we had no other option. More

Overall I had a good experience. Iyonna was a pleasure to work with. I have no concerns returning for future service on my Kia Telluride. Iyonna was a pleasure to work with. I have no concerns returning for future service on my Kia Telluride. More

They were timely. Now my vehicle has trouble 2 weeks later. Not happy I have to bring back up there Now my vehicle has trouble 2 weeks later. Not happy I have to bring back up there More