Back

Serra Trussville Kia - Service Center

Birmingham, AL

4.2
1,451 Reviews

1,451 Reviews of Serra Trussville Kia - Service Center

Sort by
December 13, 2023

Service is timely and the worker's are exceptional. Wait time for service's are adequate. I would recommend anyone with a Kia either looking to purchase a vehicle or have one serviced shoul visit Serr More

by brown5243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
December 09, 2023

Clean. Fast Service. Courtesy. All the free amenities you can think of. A great establishment. More

by iwcnbanfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

I receive the best service at this location as always. This location is a good distance from my home, but it is well worth the drive. More

by vjohnson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
December 06, 2023

I love this dealership - I've been to all of the Kia service centers in the area and this is by far the best one. Keep up the good work! More

by Ljhayes103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
December 06, 2023

U guys did a great job in and out no long wait thank for your service More

by Pjdean357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
December 05, 2023

I was greeted when I drove up and they were polite Informed about repairs quickly More

by pdkbmckinney
Recommend Dealer
Yes
December 05, 2023

Decent explanations I walked in and someone greeted me, they got the answers I needed from someone More

by gruvermatthew
Recommend Dealer
Yes
December 01, 2023

My experience was pleasant. Customer service was friendly. When job was completed, I received a very friendly message. More

by meguelw
Recommend Dealer
Yes
December 01, 2023

My car has been in your shop since September 2nd. I still don't have my car! I am not pleased at all. I have not been reimbursed my money spent on the rental car, which I was told I would get when I More

by joannwilliams0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Grayson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Mughal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price, Payden Sewell, Kristy Laster
November 28, 2023

Vehicle was in service department for almost 2 months. Purchased on 9/25/2023. Took to service for transmission issues on 9/30/2023 Work completed on 11/24/2023 and vehicle picked up on 11/25/2023. More

by igholder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Myrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ledbetter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Mughal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
...
19
...