Serra Trussville Kia - Service Center

Good Customer Service The environment was friendly great customer Service, I really liked the showroom, everyone was nice and made me feel really comfortable. I would defin The environment was friendly great customer Service, I really liked the showroom, everyone was nice and made me feel really comfortable. I would definitely recommend this place to my friends More

Great! Prompt, able to accommodate a short walk-in time, and polite. The service dept was able to get me in without an appt. very glad! Prompt, able to accommodate a short walk-in time, and polite. The service dept was able to get me in without an appt. very glad! More

First visit Excellent first visit! Jessica was professional and was able to answer many questions that I had. I had told her about my visits at another dealersh Excellent first visit! Jessica was professional and was able to answer many questions that I had. I had told her about my visits at another dealership where I purchased my car and she was able to help with everything I needed. More

Good maintenance experience Good visit for normal service maintenance. Friendly staff and clean waiting area. I was able to work at one of the tables in waiting area while waitin Good visit for normal service maintenance. Friendly staff and clean waiting area. I was able to work at one of the tables in waiting area while waiting. More

Recall electrical problem Everything and everyone was helpful and happy. The lounge for the customers wait was like being in Starbucks but with more comfortable seating with Everything and everyone was helpful and happy. The lounge for the customers wait was like being in Starbucks but with more comfortable seating with coffee and snacks for us. 👍 More

Oil change time Always have a great experience when I go in for service. Jessica and the team take great care of my car plus they're fairly quick about getting you in Always have a great experience when I go in for service. Jessica and the team take great care of my car plus they're fairly quick about getting you in and out in a timely manner. I'd highly recommend anyone go there and have your Kia serviced even if you didn't buy there. More

Amazing Great experience. Everyone were beyond nice. Service was quick and they even cleaned my dash. The waiting area was stocked with coffee, snacks, comfo Great experience. Everyone were beyond nice. Service was quick and they even cleaned my dash. The waiting area was stocked with coffee, snacks, comforable chairs and tv.. A+ service experience. More

AWESOME Everyone was great. They checked on everything I was concerned about. I will most definitely go back if I have any problems with my car . Everyone was great. They checked on everything I was concerned about. I will most definitely go back if I have any problems with my car . More

Excellent service experience. The reason why I gave it a 5 star rating, because the young man in the service department is very helpful, very kind and very informative. but he alwa The reason why I gave it a 5 star rating, because the young man in the service department is very helpful, very kind and very informative. but he always is When I come in to have my car service. He has great customer service and that is something that is hard to find now days!!! More

Great Service A wile back I had my car worked on Jessica was so nice great at doing all the things she was busy I stuck my head in the door was the service manager A wile back I had my car worked on Jessica was so nice great at doing all the things she was busy I stuck my head in the door was the service manager office and ask him could I get something out of my car right quick he said I guess just ask her he set back down not good service but I guess he was not having a good day.i did not wont to ask Jessica she was so busy I went back around sit down and a lady just walking through ask how I was today she was Lisa was her name she ask could she get me anything I told her I wanted to get a bag with my work things out of my car she said sure I will be happy to get that for you and my car was up on the lift and Lisa went and got my things and gave them to me she said she was over parts that's great she would be good if she was over the service also that service manager was not good he could have helped me out and just passed it off what a shame thank you LISA & JESSICA for great service . More