Serra Trussville Kia - Service Center

Customer Service Each time I visit Kia Trussville everyone is very kind and orofessional!!! I usually interact with Mr. Frankie and Ms. Jessica. They are not only ki Each time I visit Kia Trussville everyone is very kind and orofessional!!! I usually interact with Mr. Frankie and Ms. Jessica. They are not only kind to me but to everyone I have observed walks through the doors at Kia for service or information. They are to be commended for their exceptional customer service attitude. More

Oil change and alignment Awesome service. After finally getting my Sorento, at this dealership and the staff worked so hard to get me into my car, I will never go to anyone el Awesome service. After finally getting my Sorento, at this dealership and the staff worked so hard to get me into my car, I will never go to anyone else. Everyone is friendly and very knowledgeable. More

Warranty service work It was very easy to set up appointment. When i arrived, i was greeted and taken to a wonderful waiting area. The work took an hour which is what i w It was very easy to set up appointment. When i arrived, i was greeted and taken to a wonderful waiting area. The work took an hour which is what i was told. It was very convenient. Beautiful new facility More

Great service Jessica welcomed me and made me feel at home at the dealership. She explained what was going to be done. The work was completed very quickly. It wa Jessica welcomed me and made me feel at home at the dealership. She explained what was going to be done. The work was completed very quickly. It was a pleasant experience all the way around. More

I am very satisfied with this service ,very professional . I like the kindness and professional services the people explain all that I needed to know for the problem I were having, plus advice and to my satis I like the kindness and professional services the people explain all that I needed to know for the problem I were having, plus advice and to my satisfaction. More

great service Both frankie and Jessica were the best. they had a nice space while I waited, even had refreshments. They got me in and out. highly recommend. Both frankie and Jessica were the best. they had a nice space while I waited, even had refreshments. They got me in and out. highly recommend. More

Superior customer service Service Writer kept me informed of warranty/service work every 30 minutes of my two hour wait. He made sure that my personal needs during the wait we Service Writer kept me informed of warranty/service work every 30 minutes of my two hour wait. He made sure that my personal needs during the wait were comfortable. More

Quick in and out service We were on vacation and had a piece of metal in a tire. We stopped by this service center and were greeted immediately in a friendly manner. Our tire We were on vacation and had a piece of metal in a tire. We stopped by this service center and were greeted immediately in a friendly manner. Our tire was repaired quickly and as we waited for that quick repair, we enjoyed the very nice uplifting atmosphere of their waiting room. Snacks, coffee, water, nice restrooms, charging/work stations, comfy chairs were all readily available. Thank you so very much. Pricing for repair was also quite reasonable!! Great experience!! More

Friendly, Accommodating, Service Frankie worked with to find a time that was convenient for me to bring in my vehicle. I was shown to the waiting area and my attention was directed t Frankie worked with to find a time that was convenient for me to bring in my vehicle. I was shown to the waiting area and my attention was directed to the refreshment area and Frankie told me that I was free to choose refreshments of my choice. He even took time to put the captions on the TV for me. The service that he recommended was spot on and I am glad that I went with his suggestions. The service was pretty fast and my bill was explained to me in detail along with a printout for future references. More

The whole experience was great! This is a great service department, everyone there is very friendly and helpful! They were able to get my car repaired in a very efficient time frame. This is a great service department, everyone there is very friendly and helpful! They were able to get my car repaired in a very efficient time frame. Great team work, I will definitely come back to Serra Trussville Kia for my future services needs. More