Serra Trussville Kia - Service Center

Update Neutral. Took while before I was waited on because only one guy there. Only one customer ahead of me. Must need more employees. Not impressed Neutral. Took while before I was waited on because only one guy there. Only one customer ahead of me. Must need more employees. Not impressed More

Life saver my car broke down on the way to Tuscaloosa so this is a very inconvenient thing to happen The dealership made everything as comfortable as possible ev my car broke down on the way to Tuscaloosa so this is a very inconvenient thing to happen The dealership made everything as comfortable as possible even giving me a lift to the nearby hotel while they worked on my car I would highly recommend this dealership for all your car needs More

GREAT SERVICE FRANKIE, MET ME AT MY CAR DOOR AND MET MY EVERY NEED WITH QUESTIONS AND SUGGESTIONS CONCERNING MY VEHICLE. HE CHECKED ON ME WHILE I WAS IN THE WAITING FRANKIE, MET ME AT MY CAR DOOR AND MET MY EVERY NEED WITH QUESTIONS AND SUGGESTIONS CONCERNING MY VEHICLE. HE CHECKED ON ME WHILE I WAS IN THE WAITING AREA AND WHEN THE SERVICE WAS FINISHED, HE WALKED ME BACK TO MY CAR TO ENSURE EVERYTHING THAT I EXPECTED WAS TAKEN CARE OF WITH A SMILE. More

Amazing friendly service Sweet amazing service they are so friendly! The last 2 times I've been there I've joined the service they are always looking for ways to help you! Sweet amazing service they are so friendly! The last 2 times I've been there I've joined the service they are always looking for ways to help you! More

Pre-trip check up Heading out of town for a trip. Quick oil change and tire rotation. They did a comprehensive inspection (complementary) and went over it with me. Whil Heading out of town for a trip. Quick oil change and tire rotation. They did a comprehensive inspection (complementary) and went over it with me. While I was there I relaxed with free coffee in a super nice waiting area and got caught up on local news. I got there early but so discs technician. Frankie got him started right away. In and out quickly. More

Surprise My check engine light was on in my car. The first person I meet was Mr. Woods; I told him my problem I was having. He took my infro down and started s My check engine light was on in my car. The first person I meet was Mr. Woods; I told him my problem I was having. He took my infro down and started smiling. He then showed me the break room and he said there was drinks and snacks; that can have. In about an hour; I had my results; too my SURPRISE I got real results, not some made up problems, my hats to you. More

HELP WHEN IN NEED PULLED IN THE DEALERSHIP--TOLD THEM ABOUT MY PROBLEM--THEY TOOK CARE OF IT PROMPTLY AND WITH A SMILE-- FRANKIE VANCE DID AN EXCELLANT JOB! PULLED IN THE DEALERSHIP--TOLD THEM ABOUT MY PROBLEM--THEY TOOK CARE OF IT PROMPTLY AND WITH A SMILE-- FRANKIE VANCE DID AN EXCELLANT JOB! More

Very Satisfied Work was finished in a timely manner as stated. All work completed. Very friendly and courteous. I would definitely recommend you all to my family and Work was finished in a timely manner as stated. All work completed. Very friendly and courteous. I would definitely recommend you all to my family and friends. More

Very nice and efficient Came in tire problem and needing an oil change. The service guy Frankie was very nice and handled all my questions and promptly got my work done. Came in tire problem and needing an oil change. The service guy Frankie was very nice and handled all my questions and promptly got my work done. More

Nice People Frankie was right there as soon as I pulled in and waited on me immediately. He was very pleasant and quick. Waiting area is clean and comfortable. Frankie was right there as soon as I pulled in and waited on me immediately. He was very pleasant and quick. Waiting area is clean and comfortable. More