Serra Trussville Kia - Service Center

Good Service I had a great experience with Frankie. He kept me updated about the progress on my car. He was very patient with me as I was making decisions about I had a great experience with Frankie. He kept me updated about the progress on my car. He was very patient with me as I was making decisions about additional service for my car. He is very friendly and accommodating. Good customer service. More

Amazing Customer Service! I always trust Serra Kia with my vehicle maintenance. Frankie goes above and beyond with his impeccable customer service. He is extremely knowledgeabl I always trust Serra Kia with my vehicle maintenance. Frankie goes above and beyond with his impeccable customer service. He is extremely knowledgeable and thoroughly explains the maintenance my car needs and the options available to me. More

Great experience They're professional, friendly and very prompt and your wait is very comfortable I loved that they offer snacks and beverages I couldn't of had a bett They're professional, friendly and very prompt and your wait is very comfortable I loved that they offer snacks and beverages I couldn't of had a better experience. More

AWESOME FRANKIE AND TEAM FANTASTIC CUSTOMER SERVICE. THERE ARE NONE BETTER THAN FRANKIE AND HIS TEAM. MADE SURE WE WERE COMFORTABLE AND KEPT US UPDATED ON WHAT WAS GOING ON. FANTASTIC CUSTOMER SERVICE. THERE ARE NONE BETTER THAN FRANKIE AND HIS TEAM. MADE SURE WE WERE COMFORTABLE AND KEPT US UPDATED ON WHAT WAS GOING ON. EXPLAINED EVERYTHING SO THAT WE UNDERSTOOD. FRANKIE IS VERY PERSONABLE WITH A GREAT ATTITUDE AND DOES HIS JOB WELL BECAUSE HE LIVES WHAT HE DOES AND IT SHOWS!!!! More

Great Job They did a great job on my car. Will recommend to anyone with a Kia. My new windshield wipers work great and the wait wasn’t too long. They did a great job on my car. Will recommend to anyone with a Kia. My new windshield wipers work great and the wait wasn’t too long. More

Great service completed in a timely matter Very helpful and they also reviewed upcoming maintenance that I will need in the future. The customer service representative also showed hospitality b Very helpful and they also reviewed upcoming maintenance that I will need in the future. The customer service representative also showed hospitality by offering refreshments. More

Everyone was very nice. And frankie is nice person . Grea jo Everything and everyone was great . The store was clean the people are nice they ask did i need anything like water, drinks even coffee and at the en Everything and everyone was great . The store was clean the people are nice they ask did i need anything like water, drinks even coffee and at the end of the service they check with me to make sure all my needs are meet. More

Happy with people and service I always get waited on quickly and everyone is always pleasant and helpful. I never have to wait very long. The waiting area is pleasant and refreshme I always get waited on quickly and everyone is always pleasant and helpful. I never have to wait very long. The waiting area is pleasant and refreshments are always available I was informed that the three year service contract that I purchased was only for four oil changes or 30,000 miles. Since my car payment was increased for the full term of my contract and I was told I would get free oil changes and tire rotations for three years I am extremely disappointed. I would not have taken the warranty if I had been told this up front More

Oil change Great customer service! Explained everything. Work done in a timely manner. Would recommend to my friends. Not pushy about having service done I didn' Great customer service! Explained everything. Work done in a timely manner. Would recommend to my friends. Not pushy about having service done I didn't really need. More

Great Experience This was the first time I had my car serviced since moving to town and I had a great experience with the entire process. Frankie was super helpful an This was the first time I had my car serviced since moving to town and I had a great experience with the entire process. Frankie was super helpful and made sure that I understood everything that needed to be done. More