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Serra Trussville Kia

Birmingham, AL

4.3
2,379 Reviews
Call Dealership (205) 314-8010
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5009 Brookes Crossing Blvd

Birmingham, AL

35235

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2,379 Reviews of Serra Trussville Kia

March 01, 2025

Overall 10/10 experience as a first time buyer! Rhashard & Jacob did what was in my best interest. Explained everything to me very detailed. Responded to me in a timely manner! Jacob had awesome in More

by Ilyanna W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Kinkead, Rhashard Collins
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January 20, 2025

Parts manager has a horrible attitude, very unprofessional and seems to be a poor choice of representative for the company. More

by Janet5009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Neely, Antwon Brown
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October 21, 2024

Your mechanics suck they were supposed to fix my turbos and they were down within One month More

by ppacittijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Neely, Matthew Shaw, Daniel Hall, Chad Wood, Antwon Brown
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Oct 21, 2024 -

Serra Trussville Kia responded

We appreciate our customers and work to provide great service. The General Manager is greatly concerned that you have not had a successful experience. The General Manager would like to speak with you in order to obtain more information so that he can investigate your issue. Please give him a call at the store or email sfranks@serrakia.com Thank you

October 08, 2024

Very fast and friendly service. Easy to make appointments and to work in the lobby. No issues. More

by ginnyalaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Whisenant
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October 07, 2024

Great job. Reliable, friendly, knowledgeable staff clean environment . Timely service. Would go back again soon More

by coralynette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
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October 07, 2024

They should not sale used cars if they are not ready to be drove. Brakes, rotors and tires were said to be new but wasn’t replaced until car was taken back the day after purchase for other reasons. Warning More

by kateriajackson855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Young, Darren Adams, Chad Wood, Ben Evans, Antwon Brown, Colin Whisenant, Iyonna Brown
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Oct 09, 2024 -

Serra Trussville Kia responded

We sold the car while it was waiting on parts to be put on. The customer knew she had to bring it back to have the parts put on (these were not safety issue parts). When the customer brought the car back to get parts put on, the headlight went out. We replaced the headlight and then after the customer taking delivery of the vehicle a trim piece had broken off. We got her to bring the car back in and we fixed the trim piece. When she came in the last time she was cussing everyone and making a scene. We tried to do the right thing by fixing the issues at our expense and we also put customer in a loaner vehicle. We know this was an inconvenience, however the customer was aware of the parts issue when she purchased the vehicle. The other items happened simultaneously after the purchase and there was no way in which to anticipate these items even under our used car inspection.

Oct 29, 2024 -

kateriajackson855 responded

This is how you make your money, so I expected this response. I drove to the lot and I couldn’t drive the vehicle home, it was delivered to my home by my salesman and another guy. If I had known the issues I could waited to take delivery and you could have offered a loaner car, like I see in soo many of your other reviews (which you end up doing but the issue still wasn’t fixed). I guess you want your customers to be so hard up for a car they will take a vehicle with a head light blown, which DEFINITELY A SAFETY HAZARD and with warnings light on? Just to confirm you DO sale cars, and let customers drive off the lot, knowing the car needs headlights, brakes, rotors tires, and a oil change with warning lights, (Carfax was updated for those services after vehicle was purchased) and/or you just Gorilla glue parts to fail later??? BUYER BEWARE!!!!! Some integrity. And correction I did not “cuss” everyone out. It was only the service department manager. After returning 5 times, almost every Friday (my off day) since I purchased the vehicle.. That day I was told it would take an hour maybe two to fix, I had been waiting, in the lobby for 5 hrs. When I did finally say something I was told by 2 different associates that the car was done but the manager was looking to make sure it was fixed which took an additional 45mins. No response needed. You confirmed everything I originally stated! Thank You!

Oct 29, 2024 -

kateriajackson855 responded

Please see detailed review with photos on Google. https://g.co/kgs/QqCgr8w

October 07, 2024

I can't say enough about the great customer service in the service department. I highly recommend! More

by Jtcooper87
Recommend Dealer
Yes
Employees Worked With
Lisa Neely, Iyonna Brown
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October 07, 2024

Dealership is clean everyone is very nice had a good experience with both the salesman and the financial person More

by Berred53@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Ledbetter, Justin Hardin
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October 07, 2024

I was extremely pleased with the ease of buying a care with Serra Kia of Trussville. Their friendly customer first culture started on phone call all the way through the shopping, pricing, and buying proce More

by stevekallaher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Shaw, Abdul Mughal, Seth Franks
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September 23, 2024

They were fast and informative. Didn’t charge for unnecessary work done. Very honest workers here More

by LEIGHANNE.LASHBROOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwon Brown
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