Serra Trussville Kia

BEST SERVICE EVER!!!! Always excellent. Very thorough explains everything. Jessica and Frankie are the BEST. My vehicle has been a blessing and they are helping me to kee Always excellent. Very thorough explains everything. Jessica and Frankie are the BEST. My vehicle has been a blessing and they are helping me to keep it that way More

Service Frankie is always very friendly and helpful. He keeps me updated on everything that is going on with the service on my car. Very satisfied. Frankie is always very friendly and helpful. He keeps me updated on everything that is going on with the service on my car. Very satisfied. More

Fast service First time to use Kia service. I went on a Saturday so could not book an appointment but got there right before opened and waited maybe 30-45 minutes First time to use Kia service. I went on a Saturday so could not book an appointment but got there right before opened and waited maybe 30-45 minutes for oil change/first service. Was very happy and will use again. More

Awesome experience I had the best salesman/saleswoman, Isaiah & Kayla. Also, Lucas was the best in the financing department to get my payment where I needed them.. My ov I had the best salesman/saleswoman, Isaiah & Kayla. Also, Lucas was the best in the financing department to get my payment where I needed them.. My overall experience was awesome & I highly recommend them! More

Courteous and timely. I was greated with a smile by Frankie. He asked why I was there, but because it was freezing outside he hurriedly got me inside to complete the proces I was greated with a smile by Frankie. He asked why I was there, but because it was freezing outside he hurriedly got me inside to complete the process. He said it would take about 2 hours to fix the recall, but he would put one of his best people on it. In less than an hour I was walking out the door. I consider that customer first service! Plus, every employee that walked through the waiting area were very courteous and eager to assist me with anything I needed. More

Great purchase Raychel Odom was great to work with. She knew the vehicle I wanted to purchase and was very friendly and personable. Over all a great experience! Raychel Odom was great to work with. She knew the vehicle I wanted to purchase and was very friendly and personable. Over all a great experience! More

Excellent service Excellent service...above and beyond that of any its competitors. None of my requests were not promptly addressed to my satisfaction. Comfortable wait Excellent service...above and beyond that of any its competitors. None of my requests were not promptly addressed to my satisfaction. Comfortable waiting area with WiFi. More

Top notch They hit every detail and let you know exactly what is going on and even return your vehicle better than you left it . Hands down the best service we They hit every detail and let you know exactly what is going on and even return your vehicle better than you left it . Hands down the best service we have ever had More

Amazing She has great customer service and was very patient with me! I highly recommend her. She knew how to engage me with the car and had me smiling from ea She has great customer service and was very patient with me! I highly recommend her. She knew how to engage me with the car and had me smiling from ear to ear by the time I left. More

Worst car buying experience that I’ve ever had! We went to this dealership because we had a pre approval through Capitol One. We did all of the work prior to going to the dealership. All we had to d We went to this dealership because we had a pre approval through Capitol One. We did all of the work prior to going to the dealership. All we had to do was pick out a vehicle in our price range. The salesman and manager were the rudest I’ve ever had to deal with. Even though we were prepared, they kept us waiting all day. My wife was just in an accident and we had our 6 month old son with us. They didn’t try and speed up our paperwork at all. By the time they had our new car ready it was dark. So I didn’t get to inspect it. The next day we went out for lunch. I noticed some scratches on the lower door. So I called. And sent them pictures. They refused to fix it. So I called Kia customer service. They got involved. They arranged for the dealership to look at it. I took it. They said yes it needs to be fixed. Two days later they call and say the General Manager says he’ll have to look at it himself. I live over an hour away. With all the hassle and driving, I wouldn’t recommend them to my worst enemy. And with involving Kia, and them not holding them to a standard to uphold customer service, I wouldn’t recommend them either. More