Serra Trussville Kia

No one else could beat their price. I recently shopped the market for a 2019 Kia Forte LXS. I reached out to 11 Kia dealerships in Alabama, requesting their best out-the-door price (incl I recently shopped the market for a 2019 Kia Forte LXS. I reached out to 11 Kia dealerships in Alabama, requesting their best out-the-door price (including all fees and taxes). Of the 11 dealerships, none of them could beat Serra Trussville Kia's final price. Additionally, they included some initiatives that were not included in the other dealerships' offers. I received a fair value for my trade-in, and am very satisfied with the experience. Kayla was a very friendly and helpful salesperson, and Lee was great at understanding my cost goals and feature requests. Since they understood that my ultimate concern was cost-saving, I was not pressured into purchasing any unnecessary add-ons. Since this is one of the primary complaints about the car-buying experience, I was relieved to skip this step. I would recommend this dealership to friends, and would happily purchase another vehicle from them myself. More

Great Serra Kia is great! The people are incredibly friendly and the service is always excellent. =) I am so happy I purchased a 2018 Kia optima! Serra Kia is great! The people are incredibly friendly and the service is always excellent. =) I am so happy I purchased a 2018 Kia optima! More

Great Job! My Kia Optima was brought in for a couple of recalls. I believe the person who helped me was named Chris. He was very welcoming and great at explainin My Kia Optima was brought in for a couple of recalls. I believe the person who helped me was named Chris. He was very welcoming and great at explaining what was happening with my car. I will definitely be back for other maintenance. More

Great experience, as usual I just went to buy some new wiper blades and they installed them and everything. Even asked if I wanted a bottled water on our way out. I just went to buy some new wiper blades and they installed them and everything. Even asked if I wanted a bottled water on our way out. More

Fast and Friendly I received a notice to bring in my Kia on a recall. So glad we chose Trussville Kia. The staff was very accommodating. They were on time for my s I received a notice to bring in my Kia on a recall. So glad we chose Trussville Kia. The staff was very accommodating. They were on time for my scheduled appointment with no waiting.. They actually were ahead of the promised time that it should have been ready. I will definitely take my car back to this location for any needed repairs! More

Recall on my car I was very surprised at how quickly the work was completed on my car. The man I dealt with gave me a list of what needed to be done and the mileage i I was very surprised at how quickly the work was completed on my car. The man I dealt with gave me a list of what needed to be done and the mileage it needed to be done at and the cost it would be. He was very nice to do this for me. As a widow and on a fixed income this will help me tremendously. I am going to start taking my car here for oil changes, tire rotation, etc. More

Kia Recall I live out of town but was in the area for Christmas time. Serra Kia was beyond helpful in fitting me in during this hectic time of year in order to g I live out of town but was in the area for Christmas time. Serra Kia was beyond helpful in fitting me in during this hectic time of year in order to get my recalls done. I made an appointment over the phone, even though they said they didn’t have any availability scheduled, they let me drop in my car anyways and said they would get it done. I had three recalls they needed to check which would take about three hours - so it was not a small ft. I even got stuck in traffic and called wondering if I just needed to cancel but they told me to come ahead. Sure enough they got it done by the end of the day! Very helpful and very friendly! More

When all else fails, Raychel Won't Raychel is determined to get the customer's wants and needs. Other people around the dealership made it a hassel to get a car, but she fixed everythin Raychel is determined to get the customer's wants and needs. Other people around the dealership made it a hassel to get a car, but she fixed everything. More

Excellent sales lady Rachel in Trussville was wonderful They are just great people. Rachel greated us at the door. She toom her time with us we never felt rushed. Everyone was friendly. I would go there aga They are just great people. Rachel greated us at the door. She toom her time with us we never felt rushed. Everyone was friendly. I would go there again. More

Great customer service I received a very good service experience from the service coordinator, shop mgr, etc. when I took my car in for service. It only took about 2 hours! I received a very good service experience from the service coordinator, shop mgr, etc. when I took my car in for service. It only took about 2 hours! More