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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
April 15, 2019
Okay service Ac and oil change serviced. I wish I would’ve been offered a discount being that I had my ac serviced last year for the same issue!!!! Ac and oil change serviced. I wish I would’ve been offered a discount being that I had my ac serviced last year for the same issue!!!! More
by sydrick.woody
Verified CustomerEmployees Worked With
Kayla Cunningham
April 15, 2019
Awesome service Great car service friendly staff they really gave God service also help me with windshield wipers and some really good deals on tires buy three get Great car service friendly staff they really gave God service also help me with windshield wipers and some really good deals on tires buy three get one free More
by vfannin01
Employees Worked With
Frankie Vance
April 14, 2019
Satisfied Customer My service was fast and seamless. The service representative was knowledgeable and asked precise follow up questions to make my first service experien My service was fast and seamless. The service representative was knowledgeable and asked precise follow up questions to make my first service experience at this dearlerships smooth. More
by fredrikauatkins
Employees Worked With
Frankie Vance
April 14, 2019
Fast friendly service The service was fast and friendly. I made a phone call that morning and everything was ready for me that afternoon. I was extremely pleased. The service was fast and friendly. I made a phone call that morning and everything was ready for me that afternoon. I was extremely pleased. More
by jennifertis
Employees Worked With
Nathanial Smith , Bronson Honeycutt
April 14, 2019
Oil Change 4-10-19 Frankie Vance got my car in before my 1:00 PM appointment. I made a special request to not have anything wiped down on the inside of my car, I do not Frankie Vance got my car in before my 1:00 PM appointment. I made a special request to not have anything wiped down on the inside of my car, I do not like armor all on the inside, he made sure this was taken care of. More
by bowser.doug
Employees Worked With
Frankie Vance
April 14, 2019
FRONT AND REAR LIGHT SYSTEM REPAIRED TO MEET SAFETY S JESSICA WAS EXTREMELY FRIENDLY, PATIENT KNOWLEDGEABLE AND HELPFUL. HER GUIDANCE ASSISTED ME IN MAKING EFFICIENT AND VALUABLE DECISIONS "OVER THE PHONE JESSICA WAS EXTREMELY FRIENDLY, PATIENT KNOWLEDGEABLE AND HELPFUL. HER GUIDANCE ASSISTED ME IN MAKING EFFICIENT AND VALUABLE DECISIONS "OVER THE PHONE." I WOULD HIGHLY RECOMMEND YOUR SERVICE TEAM TO OTHERS. THANK YOU JESSICA AND SERRA KIA TRUSSVILLE. More
by HAUNANI
Employees Worked With
Jessica Graham
April 14, 2019
Did not fix my car Coupon was useless and was overcharged. Would not fix recalled part, was told they will only fix when it breaks. Very disappointed with the service. Coupon was useless and was overcharged. Would not fix recalled part, was told they will only fix when it breaks. Very disappointed with the service. More
by princess52880
Employees Worked With
Jessica Graham
April 14, 2019
Oil change Great service center. Great employees. Clean and well maintain facilities. Price is high. Very knowledgeable and professional employees. Highly recomm Great service center. Great employees. Clean and well maintain facilities. Price is high. Very knowledgeable and professional employees. Highly recommend this dealership and service center to others. More
by Delmus.mclain
Employees Worked With
Frankie Vance, Jessica Graham
April 14, 2019
Oil change Great service center. Great employees. Clean and well maintain facilities. Price is high. Very knowledgeable and professional employees. Highly recomm Great service center. Great employees. Clean and well maintain facilities. Price is high. Very knowledgeable and professional employees. Highly recommend this service center and dealership. More
by Delmus.mclain
Employees Worked With
Frankie Vance, Jessica Graham
April 10, 2019
fast and friendly service was good and prompt everyone was polite and friendly there was snacks and coffee to help with the short time I had to wait service was good and prompt everyone was polite and friendly there was snacks and coffee to help with the short time I had to wait More
by jeanetterembert
