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Serra Trussville Kia

Birmingham, AL

4.4
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra ...
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5009 Brookes Crossing Blvd

Birmingham, AL

35235

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Showing 2,379 reviews

May 10, 2019

Great customer service This is my first experience with a non-American made vehicle and I’m very impressed with the Kia. Although I bought a used car not from your dealershi More

by rgarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Vance
May 07, 2019

Lied to Us Serra Kia promised me and my family three days to return a used vehicle if there was anything wrong. When my mechanic looked at it, he said he was su More

by Mrushano
Recommend Dealer
No
Employees Worked With
Bronson Honeycutt
May 07, 2019

Work done as described Work done in a timely manner. I was kept updated on progress. Had a small but nagging issue and Frankie worked with several technicians until he found More

by dnkbn1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 07, 2019

very proffesional i enjoyed quick tailored service to address a recall issue that was handled properly and also got my scheduled maintenence done at the same time .ever More

by zardoze127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance, Chris Margetts, Jessica Graham
May 06, 2019

Thomas was awesome. Thomas was very knowledgeable and cordial. He went above and beyond to accommodate. Good price on vehicle. Was satisfied with trade in offer and that More

by ken.mellown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Rumburg
May 05, 2019

Very professional I was kept well informed on the progress of what was being done to my vehicle and how much longer I would have to wait. More

by shane_rossman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 03, 2019

Professional From beginning to completion, professional and quality attitude and service. Thank you,Mr. Madden (I'll Be Back !!!!) LOL. Happy,happy customer.keep u More

by deputyjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 03, 2019

Great Service Bill took great care of my car and my warranty work was completed quickly and conveniently for me. I won’t take my Kia anywhere else! More

by marylousnews320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
May 02, 2019

Great Service The scheduled service was worked around my schedule and not the other way around. Everyone was very pleasant and professional to deal with. Great ov More

by shoneycutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
May 02, 2019

1st car service Frankie was very helpful and courteous and professional Chris was helpful as well. And I have to compliment on the clean waiting area. I like the fa More

by tangerieunderwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young lady at the front desk was very friendly and I just felt comfortable on my visit , Frankie Vance, Chris Margetts
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