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Serra Toyota of Saginaw

Saginaw, MI

Overview
Employees
Reviews
Vehicles
4.8
92 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 92 reviews

April 15, 2026

Excellent customer service. Quick and easy, and wonderful to talk with. Overall streamlined the process More

by hullalexis10
Recommend Dealer
Yes
Employees Worked With
AJ
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Apr 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I’m thrilled to hear that you had an excellent experience with me at Serra Toyota of Saginaw. We always strive to provide quick and friendly service, and it's great to know that we achieved that for you. We look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

They did a good job. They were prompt, professional and courteous. Got us in and out promptly. More

by RINGLEMICHELE
Recommend Dealer
Yes
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Apr 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for your fantastic review, Michele! I’m glad to hear that you found our work at Serra Toyota of Saginaw prompt, professional, and courteous. Our team strives to provide efficient service and appreciate your feedback. We look forward to welcoming you back next time! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

I have a little squeak when I turn the steering wheel that I didn’t have before. More

by 4AGOLFNUT
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience with us. I understand that a squeak when turning the steering wheel can be concerning. I encourage you to contact me directly at Serra Toyota of Saginaw so I can help address this issue. Your feedback is valuable to me, and we aim to maintain the highest standards for our customers. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 11, 2026

Wonderful No thanks This is the 5th. car we bought from Draper/Serra. Is that saying enough? More

by bwkrause
Recommend Dealer
Yes
Employees Worked With
Adam, Toyota
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Apr 12, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I appreciate your loyalty and trust in Serra Toyota of Saginaw. It's great to hear that you have had such a positive experience with us across multiple vehicle purchases. We look forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 11, 2026

My 4Runner was in an accident and Lois did a great job walking me through what I needed done on my 4Runner, she was very professional and informative. More

by Jeff42nd
Recommend Dealer
Yes
Employees Worked With
Lois
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Jeff! I’m glad to hear that Lois was able to assist you with your Toyota 4Runner and provide you with the professional and informative support you needed. We appreciate your feedback and hope to see you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 10, 2026

Very good service. I was there for a long time trying to figure out loan information and the staff was extremely patient with me. Tessa and Tyler were willing to commun More

by itshaha.x
Recommend Dealer
Yes
Employees Worked With
Tyler and Herb
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m happy to hear you had a positive experience at Serra Toyota of Saginaw. It’s great to know that Tessa and Tyler were able to assist you and your family with the loan information patiently. We appreciate your feedback and look forward to seeing you again! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 10, 2026

Awesome service It was professional & quick service Very, pleasant, kind, professional, courtesy Friendly service More

by GAUNAANGEL
Recommend Dealer
Yes
Employees Worked With
Had oil change
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Angel! I appreciate your kind words about the professional and quick service you received at Serra Toyota of Saginaw. It's great to hear that we made your experience pleasant and friendly. We look forward to welcoming you back for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 10, 2026

Adam was very up to date on all the toyotas. Once purchased, he was able to tell us what every bell and whistle was on our Grand Highlander More

by Bendercat36
Recommend Dealer
Yes
Employees Worked With
Adam Hackel
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that Adam provided you with excellent service and detailed information about your Toyota Grand Highlander. At Serra Toyota of Saginaw, we strive to ensure you feel informed and confident in your new vehicle. I appreciate your feedback and we look forward to seeing you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 09, 2026

Kept their promises and ensure that I left completely satisfied Excellent, friendly, competent, trustworthy Worthwhile More

by EPBLACKHURST
Recommend Dealer
Yes
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Apr 10, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you felt satisfied with your experience at Serra Toyota of Saginaw. Our team works hard to keep our promises and provide excellent service, and it's great to know that you found us friendly and trustworthy. We appreciate your support and hope to see you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 09, 2026

Vehicle was taken in promptly and I was able to see the status of the service at every stage of the process. More

by LADYGLEN
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 09, 2026 -

Serra Toyota of Saginaw responded

Thank you for your fantastic review! I’m thrilled to hear that you appreciated the prompt service and the transparency of the process at Serra Toyota of Saginaw. We strive to keep you informed every step of the way. We look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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