Serra Toyota of Decatur

We were made to feel very comfortable thru the whole process. All our questions were answered and we completed the deal in a short amount of time which was a 1st for me. process. All our questions were answered and we completed the deal in a short amount of time which was a 1st for me. More

This was my 3rd Toyota purchase during the past 5 years and has been absolutely the best experience I could have ever expected. Ms. Fago is nothing short of being a consumate counselor and sales represent and has been absolutely the best experience I could have ever expected. Ms. Fago is nothing short of being a consumate counselor and sales representative. My impression was that her first concern was ensuring that the customer's desires were clearly understood. She took time to highlight the differences between the various models and what would best fit my personal needs and budget. It's just too bad I'm retired. I'd hire her to work for me in a heartbeat. Congrats to Joe in getting this calibre of an employee. I also want to thank Tommy and Kevin in the finance department. They worked after hours to finalize my purchase and get me the best rate possible. I guarantee I'll send all my friends in Donn's direction whenever I get an opportunity. Thanks again. You more than exceeded my expectations. And, the Highland is great as well. More

The salesperson showed us exactly what we asked for. Donna and Megan were both helpful, answering all our questions. It was a good car buying experience. Donna and Megan were both helpful, answering all our questions. It was a good car buying experience. More

My experience in shopping for , negotating a price and eventually buying a new Toyota Tocama from this dealership was very positive. The sales person with whom I dealt was very friendly and knowledgable eventually buying a new Toyota Tocama from this dealership was very positive. The sales person with whom I dealt was very friendly and knowledgable about the process and the truck I bought. The act of actually paying for and taking possession of the truck took only 1 hour, compared to two hours or more at dealers in the past. I will recommend Serra Toyota to my family and friends. More

Shannon and the others at Serra Toyota made what I thought was going to be a long boring process, pleasant and easy. I strongly recommend anyone in need of a new Toyota to go see Shannon...... HE IS A thought was going to be a long boring process, pleasant and easy. I strongly recommend anyone in need of a new Toyota to go see Shannon...... HE IS AWESOME! I love my 2012 Camry...... More

Facility was nice and clean. Mrs.Fago was very nice and helpful even programmed my phone in my Highlander that was purchased at another dealership in 2010. helpful even programmed my phone in my Highlander that was purchased at another dealership in 2010. More

Previous Toyota owner. Wanted new vehicle. Dealership was close to home. Customer service was exceptional.Delivery of the new vehicle was very professional.All parties involved seem very eager to please the close to home. Customer service was exceptional.Delivery of the new vehicle was very professional.All parties involved seem very eager to please the customer. More

Meaghan was great. No high pressure and did everything to help with our purchase. She was very professional for a new sales person. We got a great deal without all of the annoying haggling of the past. to help with our purchase. She was very professional for a new sales person. We got a great deal without all of the annoying haggling of the past. Tony Bongiovani and also Joe came by to see if we were being treated right and we assured them that Meaghan was doing a great job. More

Great professional service! No shell games or hassle during the sale. Asked what you wanted and found the vehicle to match your needs. Very knowledgeable of product being sold and professionally expla during the sale. Asked what you wanted and found the vehicle to match your needs. Very knowledgeable of product being sold and professionally explains the use and operation of various functions. One of the best car buying experiences I have ever had. Serra Toyota and its staff live their motto of, “You will like the way we treat you”! More