Serra Toyota of Decatur

First car I bought from this dealership did not go very First car I bought from this dealership did not go very smooth, then I was called by Nic to trade my 2018 in on a 2019 RAV4 it has been the Absolut First car I bought from this dealership did not go very smooth, then I was called by Nic to trade my 2018 in on a 2019 RAV4 it has been the Absolute worst Experience of purchasing a car I have ever had Especially with Nic Martin car salesmen first off it was agreed before I purchased the car that the cloth seats would be switched to leather ( because I have grandchildren leather is easier to clean )I chose a dark gray ($1,200 upcharge )not only did installation get shoved off for 3 weeks I was told via text by Nic ( I still have the messages)that I would get a rental during this process that they would pick my car up at my work leave me a rental and bring my car back to me , he bald faced lied and I confronted him with the screenshot! Well when my car got returned to me the leather was an almost white I did not order WHITE leather ! I do not want to pay for something I did not want then I am told they will see what they can do ... I would not suggest Nic Martin to sell junk out of a scrap yard much less new cars he’s a Liar and a Con Artist More

Times Have Changed I have bought 3 cars from this dealership since 2007. I have been trying to buy another car from them recently. The worst experience(s) ever. I don't I have bought 3 cars from this dealership since 2007. I have been trying to buy another car from them recently. The worst experience(s) ever. I don't know what has happened to this place in the last 2-3 years, but it's awful. I am the customer, not them. I have been insulted on 2 different occasions. Poor salesmen. If you can't sell a car, don't take it out on the customer. The last car I bought from them, I had an excellent salesman. I am giving them a 2 star rating, only because of the positive past experiences. I would recommend going somewhere else or even changing brands. I'm never buying another car from them or going back to have my car serviced. Updated: Thank you for replying and thank you Kevin Jones and Courtney Henderson for resolving this situation. They reached out and called me. I ended up buying a new Prius from them for my wife. Thanks again! More

Great buying experience, thanks to Yezan and Patrick. Great working with Yezan on the purchase of F150, thanks for helping with this!! Recommended if looking to buy good used vehicle, go see them. Great working with Yezan on the purchase of F150, thanks for helping with this!! Recommended if looking to buy good used vehicle, go see them. More

Nic Martin is the best ! He’s so professional and helpful. My credit was awful but he still worked with me and made sure I got what I wanted. Please make sure you ask for Ni ! He’s so professional and helpful. My credit was awful but he still worked with me and made sure I got what I wanted. Please make sure you ask for Nic Martin!!!!!! He’s the only person that will look out for you and make sure you get what you want. More

Recently purchased a Tacoma I recently purchased a 2019 Tacoma from Serra Toyota, Decatur, Al. I would rate my overall experience as excellent. The salesman,Paul DeBlanc, was exc I recently purchased a 2019 Tacoma from Serra Toyota, Decatur, Al. I would rate my overall experience as excellent. The salesman,Paul DeBlanc, was excellent. Very professional, courteous, and extremely knowledgeable. I would definitely purchase again from this dealership. More

Fast and punctual GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!! GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!! More

Service Dept needs a tuneup Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid pl Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid plate. It turned over on way home and finished dripping on our new garage floor. 4 attempts to get a manager to return my calls. Finally I used a personal email direct to service mgr which produced an apology and next service free offer, which we will not use. More

George Jones is an amazing salesman! George was there for me from beginning to end when I purchased my 2018 Toyota Camry! I told him what I wanted on my new car and he went above and beyo George was there for me from beginning to end when I purchased my 2018 Toyota Camry! I told him what I wanted on my new car and he went above and beyond to get it for me! George is very pleasant and he has a sense of humor to make you feel like your part of the family! All in all my experience at Sierra Toyota was excellent due to George Jones knowing how to get the job done! More

LMorgan Had a pleasant experience working with Fred at Serra Toyota of Decatur to purchase a new car. He was patient and paid attention to details to make sur Had a pleasant experience working with Fred at Serra Toyota of Decatur to purchase a new car. He was patient and paid attention to details to make sure I had all the features I wanted on my new car. I will tell all my friends to see Fred when looking to purchase a car. Thank you again!! More