Serra Toyota of Decatur

Serra screwed me out of 700 dollars and refuses to fix it because they screwed up. I have been lied too, hung up on, and no one returns your phone call. Beware! Never buy from this place because they screwed up. I have been lied too, hung up on, and no one returns your phone call. Beware! Never buy from this place More

Joel Capps is a crook! Tells you $24,000 on your trade in and then drops it to $21,000 when your car shows up. Scam to get inventory Tells you $24,000 on your trade in and then drops it to $21,000 when your car shows up. Scam to get inventory More

Thanks Wes Willingham for ordering my highlander. And making sure I got the color And interior I wanted. Great job! And making sure I got the color And interior I wanted. Great job! More

I will admit they are very prompt with communication and courteous. The issue that I have is FEES - All of the SERRA dealerships are into FEES. What kind of fees? $799 document fees and $499 in Serra Prem courteous. The issue that I have is FEES - All of the SERRA dealerships are into FEES. What kind of fees? $799 document fees and $499 in Serra Premium Package FEES. What do you get for these fees, not much. I finally just told them I will not deal with any dealer with this kind of fee structure. Very disappointed! More

THEY ARE Very courteous,friendly and helpful. THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we picked out was the best one for us. We felt confident that we where in good hands. This is our second vehicle we have bought from Serra toyota.of Decatur. It's greater at Decatur Toyota. We visited other local dealerships around Birmingham and decided to.go back where we.felt.like family. More

I’m happy with my purchase, Ebe was helpful and made the process easy. Would recommend buying from him only. He did everything he said he would, as far as price and pick up day. Great guy to work with. process easy. Would recommend buying from him only. He did everything he said he would, as far as price and pick up day. Great guy to work with. More

TERRIBLE AND DISAPPOINTING test drive experience and 2 hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RA hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RAV-4 and take advantage of a "Free $100 gift card" certificate we received in the mail from Serra Toyota as Serra Customers (we bought 1 Toyota from them and regularly have all 3 of our Toyotas serviced from them - maybe this needs to change). My daughter was extremely excited about the test drive and the appraisal of her current car ..... until they gave her the "Gift Card". Rather than being $100 that she could legitimately spend to buy anything she needed, the "Gift Card" was actually 4 $25 "Gift Cards" to specific stores at eOutletstores.com . Products are all a bunch of junk that we don't want. SHAME ON YOU, SERRA TOYOTA! What a TERRIBLE standard to set with and disappointment to give to ANY customer, let-alone 5-year customers who spend major dollars with you on service and who have already bought a car from you. This follows on the heels of a year and a half of sketchy service quality experiences at the Decatur location. Service seems to be improving slowly, but overall our view is that these people just don't care about the customer. Hopefully this review warns anyone who thinks they will get conveniently spendable dollars in return for their time and attention. More