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Serra Toyota of Decatur

Decatur, AL

4.8
683 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 683 reviews

May 22, 2023

The Service Department is quick and all the employees are very friendly and informative. It is a pleasure having work done on my car. More

by cynthiavoelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
May 22, 2023 -

Serra Toyota of Decatur responded

Hello, we are so pleased to learn from your excellent review that our Service Team at Serra Toyota Decatur was very friendly and informative. We hope to see you back for any future automotive needs. Michael McLeod General Manager 256-340-0330

May 21, 2023

I have been a customer of Serra Toyota since the early 2000’s. I have all my vehicle maintenance done through their service center and very satisfied. More

by Clark 35601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
May 22, 2023 -

Serra Toyota of Decatur responded

Hello Clark, we are glad you enjoyed a great experience working with our Service Team at Serra Toyota Decatur. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance. Michael McLeod General Manager 256-340-0330

May 14, 2023

The sales staff is awesome along with. The finance folks. Great place to buy a new or used car. More

by abundy153
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy , Antonio Gray, Tommy Robertson, Paul deBlanc
May 15, 2023 -

Serra Toyota of Decatur responded

We are glad you experienced great customer service working with our Sales Team at Serra Toyota Decatur. Thank you for your awesome review and for trusting us with all of your purchasing needs. We are here if you need any further assistance. Michael McLeod General Manager 256-340-0330

May 11, 2023

Great service team; responsive timely service. Always professional. Please share my thanks to Chase Brinkman; a newer service advisor very professional. More

by Guapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Brinkman, Kim Stone, Glenda Cole
May 12, 2023 -

Serra Toyota of Decatur responded

Hi Guapo, we are grateful to receive this 5-star review. It makes us honored to know that our Service Team consistently is professional and responsive and that they complete the services on your vehicle in a timely manner as well. Thank you very much for trusting us here at Serra Toyota Decatur with your vehicle and if you require any further assistance, please do not hesitate to reach out to us. Michael McLeod General Manager 256-340-0330

May 12, 2023 -

Serra Toyota of Decatur responded

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May 12, 2023 -

Serra Toyota of Decatur responded

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May 12, 2023 -

Serra Toyota of Decatur responded

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May 12, 2023 -

Serra Toyota of Decatur responded

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May 09, 2023

Today I had Dale Rock help me with the process to buy a new Tacoma not only was he sincere and helpful but honest and helped me make the process so easy. He answered all my questions and never rushed or ma More

by sbuckner51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Rock
May 10, 2023 -

Serra Toyota of Decatur responded

We're happy that we could provide an amazing car-buying experience. We are happy to see our Sales Team at Serra Toyota Decatur was very helpful and honest during the process. Congratulations on your new Toyota Tacoma! Michael McLeod General Manager 256-340-0330

May 03, 2023

I always receive outstanding service from friendly and knowledgeable people who tell me of any found issues and help me to decide a course of action to take and my furry friend is welcome More

by parkerlr0861
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Mike Miller, Kim Stone, Glenda Cole
May 19, 2023 -

Serra Toyota of Decatur responded

Thank you for taking the time to leave a positive rating and review for us at Serra Toyota Decatur. We are happy our Service Team was able to assist you with such outstanding customer service. We thank you for your business.

May 01, 2023

Service Advisor, Kim Stone, is very courteous and knowledgeable. Kim keeps you updated on what is going on with your car. Will keep using. Technician, Noah Sledge, did a good job too. It i More

by esslingers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
May 19, 2023 -

Serra Toyota of Decatur responded

Thank you for taking the time to rate your great experience with our Service Team here at Serra Toyota Decatur. If there is anything else we can do to assist you, please feel free to reach out.

April 29, 2023

The employees are helpful and knowledgeable, would highly recommend this business to my friends and family More

by rb75
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
May 01, 2023 -

Serra Toyota of Decatur responded

Thank you for the amazing 5-star review and for recommending our services. We are very happy to learn that you had a helpful and knowledgeable experience with us. If there is anything else the Serra Toyota Decatur can help you with, let us know. We are always here to assist you. Michael McLeod General Manager 256-340-0330

April 24, 2023

Devon is awesome. The entire staff was courteous, friendly, willing to help you find auto your looking for by searching endlessly. Will recommend to all my friends. More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon and his team members who's names I can't recall, Joe
May 03, 2023 -

Serra Toyota of Decatur responded

Hi Cindy, thank you for your fantastic review and rating. It is wonderful to know you had an awesome experience with our Sales Team and we truly appreciate your kind recommendation. We welcome you back to Serra Toyota Decatur anytime. Michael McLeod General Manager 256-340-0330

Jun 07, 2023 -

Cindy responded

You are welcome

April 17, 2023

Jake Boyles is so easy going, and very helpful! ! I can’t wait until he finds my family our dream vehicle. He deserves a raise!!!! More

by Drbrown1022
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake Boyles
May 03, 2023 -

Serra Toyota of Decatur responded

Thank you for leaving the Serra Toyota Decatur Sales Team a five-star rating and review. We are so glad we had the opportunity to provide you with an easy-going and helpful experience. We look forward to finding you your dream vehicle. Michael McLeod General Manager 256-340-0330

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