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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
683 Reviews
Call Dealership (256) 274-4967
View Awards

309 Beltline Rd

Decatur, AL

35602

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Showing 683 reviews

June 07, 2023

Awesome service provided by Mr. Antone Phyfon and his team. Very courteous and professional. Communication excellent! More

by Jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jun 07, 2023 -

Serra Toyota of Decatur responded

Hello, thanks for sharing this five-star review with us. It makes us proud to know that you received awesome service from our professional team. Your satisfaction means a lot to us, and we truly appreciate you choosing Serra Toyota Decatur for all of your automotive needs. Michael McLeod General Manager 256-340-0330

June 06, 2023

Always handled with care. Made appointments in timely manner. Courteous. Clean waiting area. Answered questions. More

by Breben527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jun 07, 2023 -

Serra Toyota of Decatur responded

Hello, thanks for sharing this five-star review with us. It is gratifying to learn that our Service Team has always handled you with care and answered all of your questions thoroughly. You can always count on Serra Toyota Decatur for your automotive needs. Take care. Michael McLeod General Manager 256-340-0330

June 06, 2023

Brandon Valdez did a great job working with me on getting a vehicle in my budget. He was quick, courteous and very helpful. I love my new car, it was just what I needed! More

by Jkhubatka
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Valdez
Report | Print
Jun 06, 2023 -

Serra Toyota of Decatur responded

We are excited to read that our Sales Team was quick, helpful, and courteous ensuring you had a great experience. Congratulations on your new purchase! Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Serra Toyota Decatur.

June 04, 2023

Came in for a service and for a recall notice. The recall was for a second programmable key. Showed up 08:30, and they finally finished at 12:10. More

by rrscuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who did the work.
Report | Print
Jun 05, 2023 -

Serra Toyota of Decatur responded

Hello, Customer satisfaction is important to us here at Serra Toyota Decatur. Given the chance, I would like to speak with you about your recent visit to our Service Department for service and a recall on your second programmable key regarding the subsequent wait time for your visit to be completed. Please contact me at your convenience so we can discuss this further. Thank you, Michael McLeod General Manager 256-340-0330

June 02, 2023

The service of my car was finished at a reasonable time. Customer service was excellent. I’ve been using them for over 20 years. And I will keep coming back. More

by feethead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole, Barry Chandler
Report | Print
Jun 04, 2023 -

Serra Toyota of Decatur responded

Thanks for the five-star review. Our Service Department strives to meet the needs and expectations of all our customers promptly. If you have any more automotive needs stop by Serra Toyota Decatur. Take care! Michael McLeod General Manager 256-340-0330

May 31, 2023

I have a 2015 Sequoia and it was time for normal maintenance service. Kim Stone is who I request because she is attentive and always good to me know what service is needed and prompt to notify m More

by craziepeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jun 01, 2023 -

Serra Toyota of Decatur responded

Thank you for choosing our Service Department to service your 2015 Toyota Sequoia. We are pleased to see that our team was attentive and proactive with your service and maintenance needs. We appreciate your business and hope you choose us again for all of your service needs. Michael McLeod General Manager Serra Toyota Decatur 256-340-0330

May 30, 2023

My first car in payments, and it was the best service I could get, thanks More

by Julio chavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
My first car in payments, and it was the best service I could get, thanks, Paul deBlanc
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May 31, 2023 -

Serra Toyota of Decatur responded

Hello Julio, thank you for your five-star rating. We're happy to see that your experience with our Sales Team here at Serra Toyota Decatur was excellent. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon! Michael McLeod General Manager 256-340-0330

May 28, 2023

I brought my vehicle in for scheduled maintenance and it was completed in a timely manner. My sunglass holder began to malfunction, so It was inspected and couldn’t be repaired. A replacement part was order More

by joeyborden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, George Jones
Report | Print
May 29, 2023 -

Serra Toyota of Decatur responded

Thank you for this great 5-star review. We are happy to see that our Service Team completed your vehicle's maintenance in a timely manner and quickly replaced your sunglasses holder as soon as the part came in. If there is anything else we can assist you with at Serra Toyota Decatur, just let us know. We are always happy to help. Michael McLeod General Manager 256-340-0330

May 26, 2023

Appointment was on time; reminder of appointment in a timely manner; appreciative of business; comfortable place to wait. More

by Eliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Report | Print
May 27, 2023 -

Serra Toyota of Decatur responded

Hello, Eliza! Thanks for sharing this positive feedback. Our Service Team is always happy to provide timely care and a comfortable waiting area. Let us at Serra Toyota Decatur know if there is anything else we can do for you. Michael McLeod General Manager 256-340-0330

May 23, 2023

Very prompt and does an awesome job. Very courteous to their customers. And very trustworthy More

by Tatyana Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Armstead , Nic Raths
Report | Print
May 23, 2023 -

Serra Toyota of Decatur responded

Thank you, Tatyana, for your positive review. Our team here at Serra Toyota Decatur is proud to read that you had an awesome, prompt, and courteous experience with us. Thank you for also pointing out how our staff is trustworthy as well. Please feel free to reach out to us if we can assist you further. Michael McLeod General Manager 256-340-0330

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