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Serra Toyota of Decatur

Decatur, AL

4.8
682 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 682 reviews

August 30, 2023

Everyone is very professional and do a great job alo they review the work order with u would use again More

by joedurbak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold
Aug 30, 2023 -

Serra Toyota of Decatur responded

Thank you so much for this awesome feedback and 5 stars. We are glad to read that our team was very professional, and did a great job on your visit. We're glad you're happy with the way we do business here at Serra Toyota Decatur, and we look forward to work with you again in the future.

August 28, 2023

Brandon Valdez is amazing. He sold me a car that was perfect for my family. If your looking for a reliable/great looking car I would definitely ask for him. More

by ashleykempmayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Valdez
Aug 29, 2023 -

Serra Toyota of Decatur responded

Thank you for your fantastic feedback, Ashley. We are so glad that our Sales Team provided you with an amazing vehicle-buying experience with Serra Toyota Decatur and we congratulate you on your purchase. Michael McLeod General Manager 256-340-0330

August 28, 2023

Excellent service department. I’ve received service from other Toyota dealers and by far I’ve had the best experience from Serra Toyota of Decatur. More

by kllaw427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Aug 29, 2023 -

Serra Toyota of Decatur responded

Thank you for your five-star review of Serra Toyota Decatur. We are so glad that you received excellent service from our Service Team and we are always here to assist you with anything else. Have a wonderful day. Michael McLeod General Manager 256-340-0330

August 28, 2023

They are very attentive, friendly, caring. They make sure all your needs are met, promptly. More

by Leisure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Aug 29, 2023 -

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It is wonderful to know that our attentive team was caring and made sure all of your needs were met. We look forward to assisting you again at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 27, 2023

This dealership is very friendly. While waiting for service, the customer is able to relax in comfortable seating with a wide variety of fruit and snacks. They also had delicious turk More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Aug 29, 2023 -

Serra Toyota of Decatur responded

Bob, thanks for sharing this five-star review with us. We appreciate you for trusting our friendly Service Team at Serra Toyota Decatur with your vehicle. Please don't hesitate to reach out to us whenever needed. Michael McLeod General Manager 256-340-0330

August 22, 2023

The team at this dealership is always courteous and helpful. I drive an hour and a half to get my car serviced here because of the professionalism and knowledge of Kim Stone in the service department. More

by BECCAPCHS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Aug 23, 2023 -

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It makes us proud to know that our courteous Service Team was knowledgeable and accommodating during your visit. You can always count on Serra Toyota Decatur for your automotive needs. Please let us know if there’s anything else that we can do for you in the future. Michael McLeod General Manager 256-340-0330

August 20, 2023

Not fast but good service at a good price. I as for price of my service before I came in but didn’t get a price until I got there. More

by Larry Dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Aug 21, 2023 -

Serra Toyota of Decatur responded

Hello Larry, thank you for taking the time to write about your positive feedback! We're glad to learn that you not only left our dealership in a timely manner and under the expected budget but that you were pleased with the great customer service provided by our Service Team. Please let us know if there is anything else we can do for you here at Serra Toyota Decatur. We are more than happy to help!

August 16, 2023

The staff is always polite, helpful, and on time. Their work is always good. I am very satisfied. More

by Katiecatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Aug 17, 2023 -

Serra Toyota of Decatur responded

Thank you for your 5-star review, Katie. We are elated to know you had such a helpful, timely, and polite experience with our team here at Serra Toyota Decatur. Please let us know if you have any additional questions or concerns. Michael McLeod General Manager 256-340-0330

August 12, 2023

I arrived early and they took my car in for service almost as soon as I stepped out of my car. Staff was friendly and professional. Service was completed in a timely manner. More

by hancockp1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Aug 14, 2023 -

Serra Toyota of Decatur responded

Thank you for the 5-star review. We are delighted to read that you had a timely and overall top-notch experience with our friendly and professional Service Department. We hope you continue to choose Serra Toyota Decatur for all your automotive needs. Take care. Michael McLeod General Manager 256-340-0330

August 09, 2023

We purchased a new RAV4 SE Hybrid. Nick Groves was very helpful and very easy to work with. The finance department was also very helpful, also. More

by daverso
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Groves
Aug 10, 2023 -

Serra Toyota of Decatur responded

We are honored you took the time to leave us a five-star review. It is elating to learn that our helpful Sales Team was easy to work with during the purchase of your new Toyota RAV4 SE Hybrid. We look forward to assisting you again at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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