Serra Toyota of Decatur

Salesperson was great, the rest of the experience was awful. It took an excessive amount of time to get our new car that we that we purchased the day prior. When we got our NEW car is was dirty and hand awful. It took an excessive amount of time to get our new car that we that we purchased the day prior. When we got our NEW car is was dirty and hand half a tank of gas when we were promised a full tank. We will not be buying another vehicle here and we will steer everyone we know from buying from here. More

I was very pleased with my recent service appointment for my Toyota 4Runner. The service tech was thorough and the service manager made sure every service I requested was completed. While waiting for my serv my Toyota 4Runner. The service tech was thorough and the service manager made sure every service I requested was completed. While waiting for my service to be completed , I was shuttled to and from a restaurant of my choice for lunch. When back at the dealership, I only had a short wait before my service was completed. I was also very pleased to receive a discount applied to my service fee. Everyone was friendly and accommodating and I would certainly recommend this dealership for service! More

Brandon Huggins helped us successfully purchase a used car. He was very eager and made the buying experience very easy and straightforward. We would definitely recommend Brandon to other customers. car. He was very eager and made the buying experience very easy and straightforward. We would definitely recommend Brandon to other customers. More

They were great😊Kaiden did a great job assisting us and helping with the purchase of our new Tundra. We went to another dealership and they would not even talk to us, but Kaiden was amazing to work with. T helping with the purchase of our new Tundra. We went to another dealership and they would not even talk to us, but Kaiden was amazing to work with. Thank-you More

The service department does a great job updating you as they service your vehicle. Highly recommend Serra Toyota they service your vehicle. Highly recommend Serra Toyota More

Great to work with on price and everyone was easy to work with and the waiting area was nice with and the waiting area was nice More

Lakisha Scruggs was a wonderful sales person to find our new vehicle. She is very helpful and would definitely recommend using her again. Also, Nick Hull was part of the final steps for finalizing the s new vehicle. She is very helpful and would definitely recommend using her again. Also, Nick Hull was part of the final steps for finalizing the sale. He is prompt and professional. Thank-you for the great experience. More

Marlowe Wade Jr. was our sales consultant and made buying our new RAV4 a truly wonderful experience. I would recommend Marlowe to anyone, and I do mean ANYONE who is was our sales consultant and made buying our new RAV4 a truly wonderful experience. I would recommend Marlowe to anyone, and I do mean ANYONE who is looking for a new or pre-owned vehicle. He is by far the most courteous car salesman I have ever encountered. Did I mention I’d recommend him to anybody? Seriously, if you’re out there and looking for a new vehicle go to Serra Toyota in Decatur and ask for Marlowe, you will absolutely not regret it. More

Kim Stone always meets me with a smile. Promptly set my car for Service and kept me informed through the process. Serra does quick work and is through. Promptly set my car for Service and kept me informed through the process. Serra does quick work and is through. More

Lakisha Scruggs was my sales person and she did a wonderful job. She made me feel like part of the family. She set up my car and gave me a crown!! I have never felt so special when buying a car.. Y wonderful job. She made me feel like part of the family. She set up my car and gave me a crown!! I have never felt so special when buying a car.. You can tell that she really loves her job.. I wish all sales people were as personable as she is... she made this experience wonderful!!! More