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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
682 Reviews
Call Dealership (256) 274-4967
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309 Beltline Rd

Decatur, AL

35602

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Showing 682 reviews

November 06, 2023

The service advisor was amazing and kept me informed throughout the entire process. Technician Brandon Woodard did and excellent job. More

by mdurham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADVISOR MEGHAN SMILEY TECHNICIAN BRANDON WOODARD
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Nov 07, 2023 -

Serra Toyota of Decatur responded

Hello. Thank you for choosing to see the Serra Toyota Decatur Service Department. It is rewarding to see how our amazing team kept you informed throughout your service process with us. We appreciate your feedback and hope you choose us again for any future service needs. Michael McLeod General Manager 256-340-0330

November 06, 2023

We found what we wanted and was able to make a good deal on the rav4 More

by William
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Holden *****, January Taylor, Kevin Jones
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Nov 07, 2023 -

Serra Toyota of Decatur responded

Hello William, thanks for this wonderful review! It is so fantastic to know our Sales Team could help find the perfect Toyota RAV4 at a great price. Come see us again here at Serra Toyota Decatur soon! Michael McLeod General Manager 256-340-0330

November 05, 2023

The service helper totally missed what I asked for. I don’t know how it happened, but I clearly said I needed a rotation and alignment. I was forced to come back the next day to get the work done. Not More

by Clete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold (don’t know his last name)
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Nov 06, 2023 -

Serra Toyota of Decatur responded

Clete, Your feedback is very important to us here at Serra Toyota Decatur. When given the chance, I would like to speak with you about the level of service and customer care you received from our Service Team during your visit for a tire rotation and alignment. Please contact me so we can discuss this further. Thank you, Michael McLeod General Manager 256-340-0330

November 05, 2023

Excellent service. Every steps was explained to me. I was in and out very quickly. More

by jeanniekelley14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Gremaux
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Nov 06, 2023 -

Serra Toyota of Decatur responded

Hello, we are glad to know that our Service Team was able to assist you in a timely manner, explained every steps to you, and provided an excellent experience during your visit. Thank you very much for the wonderful review and 5 stars. We’re glad you came in, and please don’t hesitate to reach out to us for any additional assistance at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

October 29, 2023

The best dealership and sales people I've ever seen. Love it and will be back More

by donnagay1020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lakesha scuggs
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Oct 30, 2023 -

Serra Toyota of Decatur responded

Thank you so much for sharing your positive review about our Sales Team here at Serra Toyota Decatur. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day. Michael McLeod General Manager 256-340-0330

October 29, 2023

They care about the customer. They are friendly & efficient. They keep the customer informed of status of the vehicle. More

by dmorison11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Smith & Trai Green
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Oct 30, 2023 -

Serra Toyota of Decatur responded

Thank you for taking the time to share your positive 5-star review. We're glad to learn that you are consistently pleased with the high level of customer care from our efficient and friendly Service Team at Serra Toyota Decatur. It's important that we thoroughly communicate the necessary maintenance needs to our customers. We look forward to servicing your needs over the years to come. Michael McLeod General Manager 256-340-0330

October 27, 2023

I bought my ca from them new. They have gone the extra mile to accommodate me. Service team is great! More

by rbs0005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
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October 26, 2023

I have bought several cars from this dealership. Excellent service. Mike MCCloud is always great courteous and smiling. All the staff from front to service place are great . I recommend this deal More

by jitup1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Jones, Glenda Cole, Joel Capps
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Oct 26, 2023 -

Serra Toyota of Decatur responded

Hello, thanks for this glowing review and recommendation! It is so great to know our team always provides you with excellent and courteous assistance. Come see us again here at Serra Toyota Decatur for any of your future vehicle needs. Michael McLeod General Manager 256-340-0330

October 22, 2023

Advisor Kim is the best, reason I go there for service. Give her a score of 10 More

by Jd.cheek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
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October 19, 2023

My partner ordered a new truck from them in August. He didn't get it until October. He had to pay $2000 for a rental. Then after he got the truck finally, they didn't file his paperwork before the loan More

by Dr. Wright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Antonio Gray, Paul deBlanc, Eddie Anthony, Kendrick Langham, Vic Heartsill, Joel Capps
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Oct 27, 2023 -

Serra Toyota of Decatur responded

Hello, We apologize for the extended wait time you experienced in receiving your ordered vehicle. We are being affected by ongoing supply chain challenges, which often result in delays in transportation. When a customer chooses to order a vehicle instead of selecting one from our existing inventory, there is an inherent risk of encountering such delays. Please know that these factors are beyond the control of our dealership. We sincerely apologize for any inconvenience caused and are pleased that you have finally received your vehicle. Thank you, Michael McLeod General Manager 256-340-0330

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