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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
682 Reviews
Call Dealership (256) 274-4967
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309 Beltline Rd

Decatur, AL

35602

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Showing 682 reviews

November 22, 2023

Devon was so good. Personable and knowledgeable. We loved working with him. Michael, the GM and Nick, who handled the finances, were both great. Would definitely recomm More

by Aemessner421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Kennemer, Nick Hull, Michael McLeod
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Nov 22, 2023 -

Serra Toyota of Decatur responded

We appreciate your positive review and kind words about Devon, Michael, and Nick. It's good to hear that you found our team knowledgeable and personable at Serra Toyota Decatur. Thank you for recommending us! Michael McLeod General Manager 256-340-0330

Nov 23, 2023 -

Aemessner421 responded

It’s been almost a week and I am truly loving my new RAV4. Had a 2012, the last year for the old model and really hated to give it up. However, the 2024 is fabulous. Couldn’t have gotten exactly what I wanted down to the roof racks if it wasn’t for Serra Toyota and Michael McLeod tracking it down. Great team!

November 22, 2023

Easiest way to buy a vehicle. Just bought my second at Serra. GJ made it fun! More

by RoHo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Jones
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Nov 23, 2023 -

Serra Toyota of Decatur responded

We appreciate your feedback. We're glad that you found purchasing a vehicle at Serra Toyota Decatur so straightforward and enjoyable. Cheers! Michael McLeod General Manager 256-340-0330

November 20, 2023

Very kind and knowledgeable and very helpful not pushy. Great dealership to work with thanks More

by deborahdollar1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick groves, Paul deBlanc
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Nov 21, 2023 -

Serra Toyota of Decatur responded

We appreciate your kind words regarding our helpful and respectful team here at Serra Toyota Decatur. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

November 19, 2023

I just purchased a new 2023 Toyota Tacoma. Kaiden Adams and Roger in Finance made the deal go seamless. Communication is a key in making in customer service exchange go well and Kaiden did a More

by rterry819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaiden Adams
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Nov 19, 2023 -

Serra Toyota of Decatur responded

We're pleased that your experience with Kaiden, Roger in finance, and the purchasing process of your Toyota Tacoma was positive. We always aim for seamless communication at Serra Toyota Decatur. Looking forward to serving you next time with maintaining your second Tacoma's performance. Michael McLeod General Manager 256-340-0330

November 19, 2023

I LOVE COMING THERE, WANT TO UPGRADE MY RAVA4. .I LOVE SEEING EBE,HE'S AN AWESOME SALEMAN!!! More

by Cindy Wims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebe Cherif
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Nov 19, 2023 -

Serra Toyota of Decatur responded

We appreciate your kind words about our sales team at Serra Toyota Decatur. We're glad you find value in the Rav4 and Ebe was helpful for you. Looking forward to assisting with the upgrade process when you're ready. Michael McLeod General Manager 256-340-0330

November 19, 2023

Excellent service experience and quickly done. Quality work and plenty of room to wait in comfort More

by rodneyterry1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
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Nov 20, 2023 -

Serra Toyota of Decatur responded

We appreciate your recognition of the quality work and comfortable waiting area at Serra Toyota Decatur. We value efficiency in our service and strive to exceed expectations. Michael McLeod General Manager 256-340-0330

November 16, 2023

Every time I go to the Decatur dealership I get treated like a Queen! Love them!!! More

by Hjulianne90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, George Jones, Glenda Cole, Barry Chandler
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Nov 16, 2023 -

Serra Toyota of Decatur responded

We appreciate your high praise for Serra Toyota Decatur. We value our customers and look forward to seeing you again soon. Michael McLeod General Manager 256-340-0330

November 13, 2023

I was there for the first time. They made me feel comfortable. They are honest and friendly. I will definitely go back there again. More

by love the camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
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Nov 13, 2023 -

Serra Toyota of Decatur responded

Thank you for sharing your positive experience. We at Serra Toyota Decatur value integrity, and we're glad to know that our team made a solid first impression. We look forward to seeing you again.

November 12, 2023

I waited for almost 3 hours for an oil change tire rotation and new wiper blades . I think this is too long to wait . Plus when I checked out he told me the total was 84.00 and when I looked on my ban More

by Jennifer waldrep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who the technician was
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Nov 13, 2023 -

Serra Toyota of Decatur responded

Jennifer, We take your feedback seriously here at Serra Toyota Decatur. It would be great to have the opportunity to speak with you regarding your recent visit with our Service Team for your vehicle's oil change, tire rotation, and wiper blade installation. Customer satisfaction is important to us. Please reach out to me at a time that works best for you. Sincerely, Michael McLeod General Manager 256-340-0330

November 07, 2023

Serra Toyota is the best Toyota dealer in Alabama. the service department is exceptional. the deal was very fair. More

by jamesdcasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Green Davidson salesman, new cars, Kim Stone, Dwight Garrison, Glenda Cole, Nic Raths, Antoine Pyfrom
Report | Print
Nov 07, 2023 -

Serra Toyota of Decatur responded

We're grateful for your positive feedback. It’s good to hear that our service department at Serra Toyota Decatur stood out. Thank you, we appreciate your business.

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