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Serra Toyota of Decatur

Decatur, AL

4.8
682 Reviews

309 Beltline Rd

Decatur, AL

35602

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Showing 682 reviews

December 02, 2023

Everyone that works there is so nice. Service was excellent and timely. I would recommend them to anyone. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Dec 02, 2023 -

Serra Toyota of Decatur responded

We appreciate your kind words and high rating. It's gratifying to hear that you found the service from Serra Toyota Decatur excellent and timely. Your recommendation means a lot to us, thank you. Michael McLeod General Manager 256-340-0330

December 02, 2023

I traded my car in and got a new 2024 RAv4. I love it! Melvin Armstead was very nice and helpful. There was no pressure from anyone I talked to buy a car. He was very patient and answered al More

by lisa.halbrooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Armstead. 5 stars , Paul deBlanc
Dec 02, 2023 -

Serra Toyota of Decatur responded

We appreciate your kind words for Melvin and are glad to hear that you’re satisfied with your new 2024 RAV4. We at Serra Toyota Decatur value feedback from our customers greatly. Safe travels! Michael McLeod General Manager 256-340-0330

December 02, 2023

Very friendly and fast service with a great waiting area in the service department 5stars More

by tmcmotor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Dec 02, 2023 -

Serra Toyota of Decatur responded

We appreciate your positive feedback. We aim to always provide friendly and efficient service in our Serra Toyota Decatur Service Department, along with a comfortable waiting area. Thank you for your 5-star review! Michael McLeod General Manager 256-340-0330

December 01, 2023

Ask for Casey Holden. He was able to order exactly what I wanted. The vehicle was ordered and arrived early. Answered any questions I had and got me in and out really quic More

by jfrazer0601
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Holden
Dec 02, 2023 -

Serra Toyota of Decatur responded

Thanks for sharing. Serra Toyota Decatur is glad Casey Holden was helpful and your vehicle arrived early. We value your comfort throughout the process. Michael McLeod General Manager 256-340-0330

November 29, 2023

My appointment was right on time and had the nicest young gentleman that assisted me! He was so kind and helpful! With the sweetest smile! More

by Alice Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish I knew his name….nicest young man ever!
Nov 30, 2023 -

Serra Toyota of Decatur responded

We appreciate your kind words about the timely appointment and friendly service at Serra Toyota Decatur. Thank you for sharing your positive experience. Michael McLeod General Manager 256-340-0330

November 27, 2023

I had routine service completed and was very satisfied. I arrived early and was promptly attended to. Miss Stone handled my check in and kept me posted during the process. It was a pleasure dealing with More

by Gregoilgotreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Nov 27, 2023 -

Serra Toyota of Decatur responded

It's wonderful to hear about your positive experience with Miss Stone and the rest of our service staff at Serra Toyota Decatur. We appreciate your feedback on our prompt and attentive service process. Thank you for sharing, we hope to see you again. Michael McLeod General Manager 256-340-0330

November 26, 2023

Everyone is attentive to help as soon as you pull up. And the work is excellent with smiles More

by Donnie Maynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Nov 26, 2023 -

Serra Toyota of Decatur responded

We appreciate your positive feedback on the attentive staff and quality work at Serra Toyota Decatur. It is a pleasure to receive such great reviews from our valued customers. Michael McLeod General Manager 256-340-0330

November 25, 2023

Casey Holden helped me make the best decision with purchasing a CR-V. Even had me on a color I thought I’d never pick. Very informative, patient, and helpful. Also Dane and Antonio with the finishing More

by AshB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Holden, Dane, Antonio Gray
Nov 26, 2023 -

Serra Toyota of Decatur responded

We appreciate your positive feedback about Serra Toyota Decatur. Our team, including Casey Holden, will be glad to know they were helpful during your CR-V purchasing process. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

November 25, 2023

Cheerful greeting, quick check-in. Food & conversation in the comfortable lounge while I waited. No surprises! More

by Mindy.thwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Nov 25, 2023 -

Serra Toyota of Decatur responded

We appreciate your feedback. It's great to hear that check-in at Serra Toyota Decatur was efficient and you enjoyed our lounge amenities. We look forward to maintaining the same standard of service for you next time. Michael McLeod General Manager 256-340-0330

November 25, 2023

It was amazing! They got me in so fast and took good care of me! Steve was one of the nicest people I have ever met! He really cared!!! More

by Tlhunt1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 25, 2023 -

Serra Toyota of Decatur responded

We're pleased to hear our team, and Steve in particular, provided prompt and thoughtful care. Serra Toyota Decatur always strives for the best quality service. We appreciate your positive feedback! Michael McLeod General Manager 256-340-0330

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