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Serra Toyota of Decatur

Decatur, AL

Overview
Reviews
Vehicles
4.8
682 Reviews
Call Dealership (256) 274-4967
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309 Beltline Rd

Decatur, AL

35602

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Showing 682 reviews

January 31, 2024

They are very nice and take the time to help you find the right vehicle for you. More

by lycan0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your positive feedback about Serra Toyota Decatur. It's good to hear you felt our team took time to assist in your search for the right vehicle. Thank you! Michael McLeod General Manager 256-340-0330

January 28, 2024

Great service by the entire team. Much better than Bill Penney where I’ve been in the past. So glad I came to Serra. Daylight and dark in the 2 experiences. It’s obvious you all m More

by leviz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall name of service rep but her pic is not provided above. She was awesome!!
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Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate you choosing Serra Toyota Decatur. It's fulfilling to know our team efforts in customer service are noted. We look forward to your feedback spreading the word about us too!

January 28, 2024

Dishonest. Unreliable. Unprofessional. Don't walk but R U N in the other direction of this “dealership” More

by HonestReviewer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Valdez
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

Hello, Your satisfaction is our goal here at Serra Toyota Decatur, and I would appreciate speaking with you to learn more about your feedback regarding your recent experience with our team. Please contact me directly so we can discuss this in greater detail. Best regards, Michael McLeod General Manager 256-340-0330

January 26, 2024

Service lady, Kim, was very polite and professional and the work was completed in a timely matter. More

by nancyclbn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're pleased knowing our team at Serra Toyota Decatur met your expectations with professionalism and timeliness. Thank you for the 5-star review. Michael McLeod General Manager 256-340-0330

January 16, 2024

The dealership is absolutely phenomenal and made the process of buying a new vehicle a complete breeze. Melvin Armstead was truly incredible and I encourage anyone looking for a new vehicle to reach out More

by bbake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Armstead
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your generous feedback about Serra Toyota Decatur. Your positive experience buying a new vehicle and working with our staff is valuable information for us. Thank you, we look forward to serving you again. Michael McLeod General Manager 256-340-0330

January 10, 2024

Leon Starr was helpful, nice and professional. I would recommend him to others. He went over all aspects of the vehicle and answered all of my questions. More

by sherrydmayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Starr
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your positive remarks about Leon Starr's professionalism and helpfulness. His aim is to ensure that all vehicle aspects are understood, so we're pleased he hit the mark for you. Your recommendation means a lot to everyone at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 08, 2024

Excellent Time Nice and friendly and helpful The only thing is it took too long to get an appointment for routine service Employees were very professional More

by Hunterbates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Report | Print
January 04, 2024

Lexus was great and very helpful with finding just what we wanted so if you need help with a new vehicle go see Lexus More

by jkm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexus White
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

It's great to learn you found Lexus helpful during your visit at Serra Toyota Decatur. Your satisfaction is very important and we're glad to hear that our team was able to assist you in finding a suitable vehicle. We look forward welcoming back soon.

January 03, 2024

Service dept. was flexible with their reservation schedule. I left my car with them & it was ready when I returned. Good job! More

by dlhlivingston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your positive feedback about the flexibility of Serra Toyota Decatur's service department, along with our commitment to timeliness. Your kind note is greatly appreciated. Michael McLeod General Manager 256-340-0330

December 31, 2023

Excellent experience . Salesman Huggins was great before we arrived, getting approval and telling us exactly what paperwork to bring. Him and Daun ensured we got the best More

by dcetcUnderhill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Huggins and Duan both five star
Report | Print
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad the service provided by our team at Serra Toyota Decatur met your needs. Your feedback is much appreciated and we look forward to providing you with a similar positive experience in the future. Michael McLeod General Manager 256-340-0330

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