Serra Ford Farmington Hills

Great customer service! My sales person Scott was excellent. He was very attentive, very knowledgeable, patient and kind. He’s the best salesperson ever! He makes you feel v My sales person Scott was excellent. He was very attentive, very knowledgeable, patient and kind. He’s the best salesperson ever! He makes you feel valued and important and doesn’t mind hammering a great deal for you. Wonderful dealership, great vehicle selection, overall great people. More

Great experience from beginning to end of sale. Well experienced salesman, no pressure to buy something I didn't want. Told him what I wanted and got it. Awesome job, friendly experience. Will defi Well experienced salesman, no pressure to buy something I didn't want. Told him what I wanted and got it. Awesome job, friendly experience. Will definitely be back. More

Very streamlined and professional experience. Scott directed me to what I wanted, not what he wanted. Great communication through the entire process. Many thanks! Scott directed me to what I wanted, not what he wanted. Great communication through the entire process. Many thanks! More

My salesman, Chris Pollack was great to work with. From when I first contacted Chris to inquire about the car, until I finalized the purchase, the process was easy, straightforward, and included none From when I first contacted Chris to inquire about the car, until I finalized the purchase, the process was easy, straightforward, and included none of the nonsense so common at many other dealers these days. Serra Ford offered a fair trade-in value for my old car, and a fair price on the car I was interested in. That combined with the hassle-free experience, makes purchasing a car at Serra Ford Farmington Hills easy to recommend. This is the 4th car I've bought from Chris and the experience has been the same every time. More

My salesman, Robert Bell was terrific to work with. He provided me with a great overall experience on the purchase of our vehicle. My wife and I were extremely satisfied with our visit, and would hig He provided me with a great overall experience on the purchase of our vehicle. My wife and I were extremely satisfied with our visit, and would highly recommend Robert to anyone that is looking to purchase a vehicle. More

The salesman went above and beyond what I expected. I would recommend them to my friends. I would recommend them to my friends. More

Scott S. was great to work with and went out of his way to make sure we had the right vehicle for our family - and was great with our littles ones that came i was great to work with and went out of his way to make sure we had the right vehicle for our family - and was great with our littles ones that came in tow and were there for the entire process. The Finance Department was easy to work with and weren't pushy. Would 100% buy from them again. More

I would highly recommend Scott as a salesman. He was a good listener, wasn't pushy, and was straightforward with our discussions. I was grateful and especially impressed with the speed at which - He was a good listener, wasn't pushy, and was straightforward with our discussions. I was grateful and especially impressed with the speed at which - once purchased - I could wrap things up and go home with my car. Scott helped me along with the process, and I am happy with my vehicle! More

I am writing this review to share my extremely negative experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nig experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nightmare ever since. Despite paying well over $2700 to the dealership for vehicle registration, I have yet to receive any documentation. The dealership continuously blamed me for the delays, refusing to take any responsibility. Their customer support is non-existent, and they stopped responding to my inquiries altogether. It's been over five months now, and I still haven't received my vehicle registration. My temporary plates expired in October, leaving me in a constant state of anxiety whenever I drive the vehicle. To make matters worse, I had to pay the state an additional $700 to register the vehicle myself, as Serra Ford provided zero assistance. They refused to reimburse me for the money I wasted on their supposed registration service. Avoid Serra Ford of Farmington Hills at all costs. The staff is disrespectful and downright rude, and the company seems more interested in robbing its customers than providing any form of support. Save yourself the trouble and find a dealership that values its customers and knows how to fulfill basic responsibilities like vehicle registration. More

Mr. Bell was so helpful! He even was friendly with all the kiddos running around. the kiddos running around. More