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Serra Ford Farmington Hills

Farmington Hills, MI

4.8
895 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 895 reviews

January 17, 2025

From start to finish; my wife and I had a really nice experience with Robert Bell and the whole team at Serra-Ford in Farmington Hills, Michigan. More

by erwint2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Serra Ford Farmington Hills responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 17, 2025

The dealership was a great experience and this was due to my salesman Robert Bell. From the first time I called he helped me through the process of replacing my collision totaled car. The entire visit was h More

by EllieSimo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stiltner
Jan 20, 2025 -

Serra Ford Farmington Hills responded

Hello, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 12, 2025

They were courteous they were prompt and they provided the service in a shorter time than they estimated More

by Rover12247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Serra Ford Farmington Hills responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

January 10, 2025

Our salesman,Robert Bell, was helpful and informative but also not high pressure which made us more comfortable with the whole process!! More

by ShelleyD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 31, 2024

work very quickly and efficiently. pick up and delivery of vehicle was a nice service for elderly customers More

by blondie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Bodzick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Pommerville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi Blondie, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 27, 2024

My total service experience at Serra Ford Farmington Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! More

by Thomas H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi Thomas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 27, 2024

They did OK. Everything was good. Can’t complain about the service. I got a soon as soon as I could. More

by Johnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Serra Ford Farmington Hills. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. If we can be of assistance, please don't hesitate to reach out to us at 248-615-4215. We'd like the opportunity to make a better impression for you!

December 27, 2024

Happy with the service they offered and the knowledge they have towards the cars and its technology. More

by praveenkotari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Pommerville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 21, 2024

Scott Shawbitz was very helpful, patient with my questions. He went the extra mile to accommodate me. I strongly recommend both Scott and Serra Ford to anyone who is considering getting a pre-owned More

by bonnieupchurch4@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 20, 2024

Great service, I had an issue with my trucks towing system and they gave me a loaner immediately, were very nice, and had it done super fast More

by Levisamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Bodzick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Serra Ford Farmington Hills responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

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