Serra Ford Farmington Hills

I tried to work with them via online KBB offer to sell a vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dism vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dismissive. They offered less money and accused me of lying on the online forms. I did not lie on the forms and I was always honest. I had received higher offers from online and they indicated that they would be willing to work with me. I was not upset about the offers so much as the accusations. The arrogance of Mr. Walters was not required. I have been trying to give Serra a chance, but since they took over Tom Holzer the quality of service has been gone way down hill. If they are not interested in my vehicle I am fine, just treat people with respect. More

I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More

Great sale working with Jim Grzywacz. Dealer always great to work with. Service is good. Dealer always great to work with. Service is good. More

I went to Service for a battery problem and was greeted by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. More

From start to finish; my wife and I had a really nice experience with Robert Bell and the whole team at Serra-Ford in Farmington Hills, Michigan. experience with Robert Bell and the whole team at Serra-Ford in Farmington Hills, Michigan. More

The dealership was a great experience and this was due to my salesman Robert Bell. From the first time I called he helped me through the process of replacing my collision totaled car. The entire visit was h my salesman Robert Bell. From the first time I called he helped me through the process of replacing my collision totaled car. The entire visit was handled with great skill and compassion. I can't thank him enough. During my visit I also worked with Brandon Stiltner who couldn't have done more to make this a seamless experience. I am so glad I went to Serra Ford. More

They were courteous they were prompt and they provided the service in a shorter time than they estimated the service in a shorter time than they estimated More

Our salesman,Robert Bell, was helpful and informative but also not high pressure which made us more comfortable with the whole process!! also not high pressure which made us more comfortable with the whole process!! More

work very quickly and efficiently. pick up and delivery of vehicle was a nice service for elderly customers pick up and delivery of vehicle was a nice service for elderly customers More